Job Posting for Customer Service Representative at Clearwater Composting
POSITION DESCRIPTION
Position Title: Customer Service Representative
Location: INW Moscow
Pay Range: $15 - $17/hr
Full Time/Part Time: Part Time
Reports to: CSR Supervisor
Department: Administrative
Status: Hourly
Goals: Provide outstanding customer service
Main Responsibilities
Dispatch waste and recycling trucks
Update truck and driver activity using the CORE software system to accurately reflect the movement of the trucks in order to identify issues with truck or divers making an on-time delivery
Communicate with staff and customers regarding any service issues
Generate and provide reports using CORE
Provide exceptional customer service by creating and maintaining relationships with existing and potential customers
Respond quickly and professionally to any community inquiries made by phone, email or in-person
Assist in office administration activities such as billing, accounts receivable, accounts payable, and others
Maintain updated office manuals pertaining to customer service
Maintain an organized and clean work environment
Maintain a professional appearance
Other duties as assigned
Required Qualifications
High School Diploma or equivalent
Read, understand, follow, and enforce standard and safety procedures
Strong documentation and communication skills
Ability to learn new skills
Ability to work independently
Background check results satisfactory to Inland North Waste
Negative drug test result(s)
Preferred Qualifications
Customer service experience
Physical Requirements
Ability to sit for at least 6 hours
Ability to lift up to 25 lbs.
Reliable transportation
Other Duties
This job description is not intended to be an all-inclusive list of responsibilities required for this job.
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Work setting:
In-person
Ability to Commute:
Moscow, ID 83843 (Preferred)
Ability to Relocate:
Moscow, ID 83843: Relocate before starting work (Preferred)
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