What are the responsibilities and job description for the Health Unit Coordinator - ICU position at Cleveland Clinic?
Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County since 1949, Marymount Hospital is a 269-registered bed acute care, faith-based hospital and became the first regional hospital to become a member of the Cleveland Clinic Healthcare System in 1995. This Magnet-recognized hospital maintains a strong commitment to the communities it serves through blending compassionate patient care with exceptional medical expertise. At Marymount Hospital, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare.
Marymount Hospital’s Intensive Care Unit (ICU) consists of 28 beds in two connected 14-bed pods and was designed for high acuity patients who need critical care and are being treated for serious medical conditions. Some of the most common procedures in this unit include bronchoscopy, endoscopy, emergent intubation, central line placement, continuous renal replacement therapy, pronation, and therapeutic hypothermia. As a Health Unit Coordinator, you will be responsible for providing a high level of customer service to patients, families, visitors, and other caregivers to promote and support positive patient experiences. Your primary duties will include, but are not limited to:
Performing administrative and clerical duties.
Maintaining communication with patients, families, and other caregivers.
Conducting patient orientation and ensuring patients' needs are met.
Assisting with patient admissions, transfers, and discharges.
The ideal future caregiver is someone who:
Thrives in a team environment.
Demonstrates a strong work ethic.
Provides patient-centered care with compassion and empathy.
Can critically think and problem solve for patients’ best interests.
By taking this opportunity, you’ll build a rewarding career making meaningful differences in the lives of others. Cleveland Clinic will support you as you enhance your skills by offering tuition reimbursement and opportunities for growth.
Join a team of over 1,100 caregivers in their meaningful work and embark on your journey of accomplishment. Marymount Hospital has a rich history of providing its caregivers with opportunities for development, growth and career advancement in addition to exceptional benefits. Come build a rewarding, lifelong career at a diverse and welcoming hospital where caregivers recognize, support and celebrate one another.
Responsibilities:
- Conducts an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
- Responds to patient call lights in a manner that expedites appropriate follow through.
- Makes rounds on patients throughout their hospital stay.
- Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care.
- Assists with processing patient admissions, transfers and discharges.
- Provides concierge service to assist patients and families with way finding and directs them to available resources.
- Assembles and maintains patient medical records and other documents related to patient care.
- Assists with unit clerical functions.
- Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.
- Other duties as assigned.
Education:
- High School Diploma or GED required.
- College degree preferred.
Certifications:
- None required.
Complexity of Work:
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
Work Experience:
- Minimum 1 year experience in a customer service-related role.
- Prior job experience with typing or computer training or equivalent coursework.
- Microsoft Office experience preferred
Physical Requirements:
- Requires full range of motion, manual and finger dexterity and eye-hand coordination.
- Requires frequent data entry, standing and walking for extensive periods of time.
- Requires normal or corrected speech, hearing and vision.
- Requires some exposure to communicable disease or body fluids.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
Salary : $1,000 - $1,000,000
