Service Coordinator

Are you ready to join a company that's as dynamic as it is welcoming, as innovative as it is supportive, and as inspiring as it is successful? Look no further! At Cleveland Ohio Roofing, we're not just offering a job; we're offering a life-changing experience!

About Us:

We are a leader in our industry, known for our commitment to excellence and innovation. Work with a team of passionate, creative, and dedicated individuals who are continuously working to better themselves, and the world around them

Culture of Excellence:

At Cleveland Ohio Roofing, we thrive on excellence. We nurture a culture where every team member is encouraged to push their limits, grow, and achieve greatness. Your potential is our priority.

Innovation at the Core:

We embrace innovation and are at the forefront of industry trends. Be prepared to work on exciting projects that challenge the status quo and keep you at the forefront of your field.

Continuing Opportunities:

When you join Cleveland Ohio Roofing, you're not just taking a job; you're embarking on a journey with numerous opportunities for career development and personal growth. We invest in our people because we know that your success is our success.

Competitive Compensation:

We offer a competitive compensation package and a range of benefits to ensure that you're well-rewarded for your hard work and dedication.

What We're Looking For:

We are on the lookout for exceptional individuals who are ready to bring their unique talents, perspectives, and energy to our team. Whether you're a seasoned professional or just starting your career, we want to hear from you.

Join Us:

Are you ready to be a part of something? To work with people who inspire you daily, in an environment that fosters your growth and creativity? If so, we invite you to explore opportunities at Cleveland Ohio Roofing. Together, we can create a future filled with success, innovation, and fulfillment.

Qualifications:

• Strong background in sales, account management, and cold calling
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently as well as part of a team.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), and CRM software
• Valid driver's license and reliable transportation.

Skills:
- Sales and relationship management
- Program management
-Account management
- Program development

Service Coordinator Job Description:

We are seeking a highly organized and detail-oriented Service Coordinator to join our team. The Service Coordinator plays a pivotal role in ensuring the smooth and efficient delivery of services to our clients. This role involves coordinating various aspects of service delivery, managing schedules, and acting as a point of contact for clients and service providers. The Service Coordinator will work closely with both clients and the internal team to ensure that services are delivered on time and meet quality standards.

Key Responsibilities:

• Service Scheduling:
• Schedule service appointments based on client requests, availability of Cleveland Ohio Roofing service units, and project requirements.
• Maintain and update the service calendar to ensure efficient allocation of resources.
• Scheduling and returns of rental equipment.
• Cleveland Client communication:
• Client Communication Cleveland is a term we use to describe the importance of building Cleveland Ohio Roofing .
• Strong client Relationships with our greater Cleveland Service customers
• Act as the primary point of contact for clients, addressing inquiries, service requests, and concerns.
• Keep clients informed of service appointments, changes, and updates in a clear and professional manner.
• Problem Resolution:
• Address any service-related issues or complaints promptly and professionally.
• Assist with the greater Cleveland Ohio Roofing service team to resolve conflicts or disputes.
• Support Cleveland Ohio Roofing Service Units:
• Transfer of project details. Collaborate with service units/technicians to ensure they are adequately briefed on client expectations and job requirements.
• Monitor the progress of service providers and address any issues that may arise during service delivery.
• Obtain ‘in progress’ project data from the Cleveland Ohio Roofing Service Units to create ‘in progress’ client facing reports for your customers.
• Documentation and Record Keeping:
• Maintain accurate records of service requests, appointments, and client interactions.
• Prepare and maintain service reports, including service completion status, feedback, and billing information.
• Administrative Support:
• Provide administrative support to the Cleveland service team, including data entry, reporting, and general office tasks.
• Become a CRM champion in order to support our Cleveland service team and Cleveland clients

Qualifications:

• Customer-centric attitude and a commitment to client satisfaction.
• Strong interpersonal and communication abilities.
• High school diploma or equivalent; a degree or relevant certification is a plus.
• Experience in service coordination or a related field.
• Excellent organizational and time management skills.
• Proficiency in using office software and scheduling tools.
• Problem-solving and conflict resolution skills.
• Ability to work in a fast-paced and dynamic environment.
• Attention to detail and a strong focus on quality.

The Service Coordinator plays a vital role in ensuring that our services are delivered efficiently, meeting or exceeding client expectations. If you are an organized, detail-oriented individual with excellent communication skills and a passion for providing outstanding service, we encourage you to apply for this position.

We welcome candidates of all backgrounds to apply.

Come be a part of Cleveland Ohio Roofing!

________________________________________________________________________________________________

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Compensation package:

• Bonus opportunities

Schedule:

• Monday to Friday

Experience:

• Account management: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: Hybrid remote in North Ridgeville, OH 44039