What are the responsibilities and job description for the Guest Services Associate position at Cleveland Street Market?
Job Overview:
Cleveland Street Market, located in the bustling heart of Clearwater, FL, is seeking a Guest Services Associate to join our dynamic team. As a culinary haven and neighborhood market, Cleveland Street Market offers an unparalleled experience to its visitors. As a Guest Services Associate, you'll be a key player in providing exceptional service and ensuring unforgettable experiences for our customers.
Responsibilities:
- Welcome customers with warmth and hospitality to ensure a positive first impression.
- Provide consistently professional, friendly, and engaging service to enhance the customer experience.
- Manage reservations for Top Golf and assist customers with equipment distribution.
- Maintain cleanliness and ensure adequate stocking of restrooms.
- Regularly empty trash bins throughout the hall.
- Clean and sanitize tables, chairs, and outdoor patio areas.
- Perform any other duties as assigned by management.
- Assist the General Manager with outreach marketing efforts and event planning.
- Promptly report any suspicious persons, activities, or hazardous conditions to the General Manager.
- Provide general assistance, instructions, and guidance to customers as needed.
Specific Job Knowledge, Skills, and Abilities:
- Ability to deliver excellent customer service and exceed customers’ expectations.
- Exceptional communication and organizational skills.
- Strong interpersonal skills and problem-solving abilities.
- Dependable, reliable, and able to prioritize customer needs effectively.
- Ability to remain attentive to customer needs and adapt to diverse opinions and cultural values.
- Capable of standing or walking for extended periods and lifting and carrying up to 30lbs occasionally.
- Comfortable working in various weather conditions.
- Availability to work weekends and holidays.
Schedule: 8-hour shifts, with options for day or night shifts. Weekend availability required.
Job Type: Full-time
Pay: $12.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Work setting:
- In-person
Ability to Relocate:
- Clearwater, FL 33755: Relocate before starting work (Required)
Work Location: In person
Salary : $12