Support Engineer

We are currently hiring for this role in the United States.  This is a remote position; it is not office-based.

We are currently growing our customer support team at ClickHouse who provides excellent service to our customers around the world.  We hope to find you ready to take on a large variety of tasks related to our customers locally in North America as well as more regionally across EMEA and APJ.  You will be owning a wide variety of tasks: from support tickets to community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll-up their sleeves and help us expand our global support presence! 

What you will be doing:

• Work closely with the Support Services team, Engineering, and Product Management to help define functionality required by users and customers
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
• Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers 

And of course:

• You will deliver excellent customer service as a front-line engineer and representative of ClickHouse. Our Support Engineers provide professional response, on call coverage, and guidance within the required Service Level Agreement ("SLA") on technical cases that are opened via a ticketing system, email, Slack, and/or phone
• You will build strong, trusted relationships with colleagues, customers, and partners

What you will bring along:

• Prior experience within a technical support organization
• Technical breadth and depth in relevant subjects, for example: ClickHouse DBMS or similar OLAP or SQL databases, experience with Cloud/SaaS platforms, Linux/Unix experience, experience with Kubernetes and containers, System or Network Administration experience
• Be present and available according to the scheduling and any onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
• Strong written and verbal communication skills
• Experience in a customer-facing role that entailed pre- and post-sales support, solution or sales engineering, consulting, and/or training
• A mindset of teamwork, global engagement, empathy, and solving challenging problems
• A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet
• Self-driven, curious, and eager to continuously learn and grow

Bonus points:

• Demonstrated success in collaborating with software developers, product managers, account representatives, and a user Community to deliver an amazing user and customer experience
• Passion for applying open-source software technology to massive data sets in order to solve complex questions and improve the world in which we live