Credit Controller - Invoice Finance

Team Commercial & Private Banking

Location Basildon

County Essex

Ref # 22146

Closing Date 05-Sep-2024

We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

What you will do:

• Monitor and maintain ledger performance, taking any appropriate action quickly to prevent ageing
• Responsible for assisting with risk management and providing a first class service to our customers as well as maintaining internal stakeholder relationships
• Respond to ledger changes to ensure that funding levels are always appropriate
• Building and maintaining customer relationships and providing an AMAZEING service, including complaints handling where appropriate
• Liaising with customers to resolve queries and obtain necessary paperwork when required
• Attend customer visits with relationship managers/relationship directors
• Execute processes with accuracy and maintain documentation in line with all Standard Operational Processes
  
  
  

And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

What you will need:

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• Have a real eye for detail and confidence with numerical data
• Strong communication skills, telephone confidence is essential with the ability to adapt your communication style to any situation
• Credit Control experience
• customer service skills are a must as you will be interacting with our customers and stakeholders
  
  
  

Our promise to you

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
  
  
  

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!