Ready to make a positive impact? As a collector at Clicklease, you'll partner with lessees, navigating delinquencies, and assessing financial situations with a goal to negotiate full payment or establish repayment terms. Bring your customer contact expertise, inquisitive thinking, and attention to detail to thrive in this fast-paced role. If you've got 2 years of relevant experience, strong communication skills, and a knack for problem-solving, we want you on our team. Let's work together to achieve success – apply now!
Compensation: $41,600 - $51,000 monthly performance bonus
Modality: Onsite; Monday - Friday; 8:00 AM - 5:00 PM
FLSA Exemption: Exempt
What you'll be doing:
Partner with the lessee to help navigate the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment.
May take escalation calls and/or more complex collection situations from new or junior collector.
Consistently learn and apply operational policies and State & Federal regulations governing collection practices.
Have structured workdays with expectation calls are monitored for quality and accuracy; demonstrate strong organizational and time management skills, in order to achieve department productivity metrics.
Complete other duties as assigned by leadership.
What you have:
The successful collector will possess business operations experience and skills, customer contact expertise, inquisitive and critical thinking ability, and attention to detail.
High School diploma or equivalent
2 years of relevant experience in a customer contact role in a fast-paced organization
1 year or more of collections or account resolution experience and/or knowledge of the lease industry
Intermediate level written and strong verbal skills
Organized, personable, analytical, and capable problem-solver
Work well alone or as a member of a team
Courteous and professional when dealing with past due customers
Able to receive and follow instructions given by management, work to develop solutions to unique problems
What will make you stand out:
2 years or more of collections or account resolution experience and/or knowledge of the lease industry
Knowledge of the lease industry or similar experience
College degree
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