IT Support Specialist

About us

ClientFirst Technology Consulting provides professional IT Support services to our local government agency clients.

RESPONSIBILITIES

· Initial responsibility will be for onsite and remote desktop support and administration

· Local area network and file server administration for a variety of public and private sector clients

· Support multiple clients on a regular basis

· Administer changes and adjustments to systems, as needed

· Basic troubleshooting for server and network issues

· Work with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements

· Respond to and resolve difficult inquiries and complaints

· Provide emergency response to reduce down-time, correct errors, monitor vendor activity, diagnose system failures, and conduct off-hours scheduled and as-needed maintenance

· Assist in developing, planning, implementing, and administering goals, objectives, policies, and procedures

· Administer software license and maintenance renewals

PREFERRED CERTIFICATIONS

· A , Network , Security CompTIA or Microsoft certifications or similar.

· Other certifications helpful, but not required

SKILLS & QUALITIES

· Minimum 3 years Help Desk / Systems Administration experience

· Windows Server 2016, 2019, 2022 administration

· Basic LAN configuration

· VMware, Hyper-V or equivalent virtualization experience

· Must be an excellent verbal and written communicator

· Must be a self-starter, highly motivated, and independent worker

· Comfortable in a fast-paced environment, serving multiple clients each day

· Office 365, OneDrive and SharePoint administration experience

· Active Directory administration experience

EXPERIENCE

• IT Support experience with local government, public safety, school districts, or other public entities helpful
• Onsite and remote help desk experience required

Job Types: Full-time, Contract

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift

Application Question(s):

• What IT/Technical Support certification(s) do you hold?

Experience:

• Help desk: 3 years (Required)

Work Location: In person