Office Manager

Work. With Purpose

ChanceLight Autism Services a growing, dynamic organization with a social mission to offer hope, is seeking an individual to join our family.

This individual will join an award-winning team and perform meaningful work in a culture that welcomes innovation, encourages creative expression and offers limitless potential for personal and professional satisfaction.

If you thrive in a fast-paced, goal-oriented, outcome-driven environment, seek a career with a social mission, and possess a problem-solving mindset, a sense of humor – and a stellar work ethic – we should talk.

Check out this ChanceLight video and visit our website to learn about the ChanceLight’s three divisions and their respective companies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

Responding to incoming calls, routing calls to the appropriate areas, taking and relaying messages, and communicating general clinic information to the appropriate employee.

Ensure the safety and security of all clients, employee and guests.

Ensure that employees have relevant and up to date information for the clinic, region or company. Assist in implementing and maintaining all company policies and procedures.

Maintaining the clinic schedule and keeping all information accurate to include contact information and all required paperwork for families and clients.

Complete schedules for all clinical staff and ensure timely conversion of all appointments.

Identifying substitute therapists as needed if authorized for a client if an employee is unable to deliver their scheduled direct service hours.

Ensuring families have all company policies and contact information for each clinic.

Provide guidance to teams responsible for the efficient and effective processing of client intake and (re)authorization for applicable funding sources to ensure timely commencement and continuance of client services.

Provide guidance for recruitment needs and ensure timely placement of all new hires.

Ensure all clinical materials are developed and distributed to clinicians in a timely manner.

Maintaining all resources needed for the clinic to operate efficiently including but not limited to office supplies, clinical materials, maintenance of equipment, and cleanliness of facility.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
An individual must be able to perform their duties with a positive attitude and serve as a dynamic and positive role model for clients, employees and peers. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
A Bachelor’s degree is preferred with at least 5 year of experience in office management.

SPECIAL SKILLS and KNOWLEDGE

Possess strong organization and administrative skills. Innovative thinker with flexibility in shifting priorities as needed. Ability to maximize resources to accomplish key metrics.
Comprehensive knowledge of home, clinic, school and community-based operations, functions, and staffing requirements. Effective problem solving and analytical skills.

COMPUTER SKILLS
Working knowledge of computer software applications such as Microsoft Word, Excel, Outlook and PowerPoint. Understanding of the use of technology in the clinical or healthcare fields to track client plans of care, clinical schedules, employee timekeeping, and billing.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk and hear; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance and stoop. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific
vision abilities required by this job include close, distant, and peripheral vision, color and depth perception, and ability to adjust focus.

WORK ENVIRONMENT
The work environment for this position is a clinic setting. While performing the essential functions of this job, the employee may be exposed to clients who have social-interaction difficulties, communication challenges and/or a tendency for unusual repetitive behaviors including hand-flapping, rocking, or jumping.

Clients may display socially unacceptable personal behaviors, ask inappropriate personal questions, exhibit defiance, and possibly assaultive or self-destructive behaviors. The noise level in the work environment is usually quiet to moderate.