Technical Support Specialist

JOB TITLE: Technical Support Specialist - Level I

Type: Full-Time

Pay Rate: $19.26

Job Description:

As a Technical Support Specialist, you will play a crucial role in ensuring the efficient operation of our technology infrastructure. Your responsibilities will include:

Key Responsibilities:

• Provide First-Level Technical Support: Offer prompt and effective technical assistance to end-users, addressing hardware and software issues, including WiFi connectivity problems.
• Device Setup and Configuration: Assist with setting up and configuring devices, including but not limited to Chromebooks, and ensuring proper WiFi connectivity.
• Knowledge Base Maintenance: Develop and maintain a knowledge base to document common technology issues and their solutions, making troubleshooting more efficient.
• Inventory Management: Keep track of inventory, including Chromebooks and other devices, ensuring they are properly maintained.
• A/V Technician Support: Provide technical assistance for audiovisual equipment setup and operation as needed.
• Chromebook Repairs: Perform repairs on Chromebooks, including fixing screens, keyboards, mouse pads, and other hardware components.
• Printer Support: Assist with printer-related issues, ensuring smooth operation.
• Collaboration: Collaborate with team members, as necessary to resolve complex issues and projects.
• Other Duties: Be flexible and willing to take on other technology-related duties as assigned by supervisors.

Qualifications:

• Physical Stamina: The ability to lift up to 50 pounds and comfortably stand or sit for extended periods is essential for this position. You will be required to perform various tasks that may involve physical exertion and extended periods of time on your feet.
• Computer Proficiency: Proficiency in using computer systems and software is a must. You should be comfortable with technology and capable of sitting at a computer for extended durations while performing technical support tasks.
• Professional Demeanor: We place a high value on professionalism, particularly when interacting with children. Candidates should have the ability to present themselves in a courteous, respectful, and patient manner, ensuring a positive and comfortable environment for students and staff.
• Communication Skills: Strong communication skills are essential for effectively assisting end-users and collaborating with colleagues. You should be able to explain technical issues and solutions in a clear and understandable manner.
• Problem-Solving Abilities: A keen analytical mindset and strong problem-solving skills are crucial in troubleshooting hardware and software issues effectively. The ability to think on your feet and find creative solutions is highly valued.
• Team Player: While you may be required to work independently at times, teamwork is a key component of this role. Collaboration with colleagues and the ability to work cohesively within a team is essential to ensure efficient technology support.
• Customer-Focused: A commitment to delivering exceptional customer service is paramount. Candidates should be dedicated to meeting end-users' needs and providing a positive support experience.
• Adaptability: The technology landscape is ever-evolving. The ability to adapt to new technologies, processes, and challenges is critical for success in this role.
• Background Check: The successful candidate will be subject to a background check in accordance with our district’s policies and relevant regulations.

Clio Area Schools is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Join us in our mission to provide outstanding technology support to enhance the learning and working experience of our students and staff.

Interested applicants must apply online at www.clioschools.org

It is the policy of the Clio School District that no person shall on the basis of race, color, national origin, sex, or handicap, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity and in employment. Any questions concerning Title IX of the Education Amendments of 1972, which prohibits discrimination on the basis of handicap, should be directed to: Mrs. Kelly Kiss, Assistant Superintendent for Curriculum and Instruction, Clio Area Schools, 1 Mustang Drive, Clio, Michigan 48420.

Job Type: Full-time

Pay: From $19.26 per hour

Expected hours: 40 per week

Experience level:

• 1 year

Schedule:

• 8 hour shift

Work Location: In person