Dispensary Technician

Cloud9 Cannabis is hiring part-time and full-time Dispensary Technicians (or Budtenders) for our new dispensary location in Oswego, IL! Our Budtenders will be responsible for providing exceptional customer service and developing rapport with our patients, vendors, services providers and staff. Budtenders will effectively communicate cannabis knowledge to patients and team members as well as recommend and help select the proper medicine depending on their individual needs. This individual will also have a hand in opening and closing tasks, inventory fulfillment, and replenishment while maintaining the Cloud9 standards. This role reports directly to the Dispensary Manager at Cloud9 Cannabis in Oswego, IL.

This is an exciting opportunity to be part of a start-up cannabis organization that will continue to grow throughout the state of Illinois. This individual must be motivated, positive, and eager to assist our dispensary through startup operations.

Responsibilities and Duties

• Provide exceptional customer service in accordance with Cloud9 standards.
• Develop and maintain rapport with our patients, vendors, service providers and staff.
• Ensure patients’ concerns and questions are solved/answered promptly and efficiently, and communicate patients’ requests and problems to management when needed.
• Recommend, select and help locate the proper medicine for patient depending on their individual needs.
• Communicate the effects of different types of cannabis to patients clearly and effectively.
• Ensure strict controls to protect the organization's assets at the direction of management.
• Assist in processing and replenishing merchandise, and monitoring the floor’s inventory levels, as well as participating in inventory counts.
• Frequently maintain dispensary’s cleanliness (i.e. dusting, glass cleaning, vacuuming, sweeping and sanitization)
• Maintain a positive work environment conducive to trust and respect.
• Maintain strictest confidentiality in compliance with HIPAA guidelines.
• Perform other related work as required

Successful candidates will have:

• Excellent oral and written communication skills.
• Customer service mindset where the needs of the customer/patient take precedent.
• Ability to critically think and problem solve without direction.
• High level of integrity.
• Exhibit a very high sense of urgency, well organized, possess a great attitude, be a team player and can build strong working relationships with all internal and external stakeholders.
• Accuracy and compliance.
• Fully embody the Cloud9 Cannabis culture.
• Team player that excels at connecting the dots.
• Flexible and agile; can remain calm despite many efforts running simultaneously.
• Eager to learn about a brand-new industry that is still being developed.
• Demonstrates strong collaborative skills, build trust and good working relationships with your colleagues and across functions.
• Ability to adapt to a fast-paced, entrepreneurial environment where flexibility, reliability and resourcefulness are key competencies needed for success.

Budtender Qualifications:

• High school diploma/general education degree (GED) preferred or equivalent years of experience
• Retail, cash handling and Point of Sales (POS) experience preferred, but not required.
• Prior experience in the cannabis industry preferred, but not required.
• Must be 21 years of age or older.
• Must be able to work weekends and some holidays.
• Ability to pass all required background checks as it pertains to Illinois cannabis laws.

Why Join Cloud9 Cannabis?

Cloud9 Cannabis will be opening several retail cannabis dispensaries throughout the state of Illinois. We provide exceptional service to our clients and customers. Our expertise and experience in other industries have enabled us to become a successful startup organization in the growing cannabis market.

People are the most important ingredient at Cloud9 Cannabis. Each team member makes an impact on our business, and we share a genuine entrepreneurial spirit and relentless drive to always raise the bar. Together, we nurture a deep sense of community in our organization with a true passion and love for what we do.

Equal Employment Opportunity

Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.