Area Manager

Company Overview

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

The Area Manager leads the group of stores in their market. They are responsible for leading the successful financial growth of the company by ensuring customer service and visual standards exceed expectations, operational integrity and development of our talent for promotability.  They live in our values and represent the brand in their behaviors.

Responsibilities

Leadership Attributes

• Deliver continuous performance feedback, motivate, train and develop team to meet current and future position requirements
• Foster a positive team environment by empowering members to participate in company initiatives
• Provide department insight related to the customer experience and communicate information to District Manager and corporate office
• Must have an innovative and entrepreneurial mindset and utilize all tools available in order to develop creative strategies to drive topline results
• Drive employee engagement through consistent recognition and provide training and feedback to optimize team performance

Customer Experience

• Ensure all customer service standards are consistently executed and utilize company tools to better service the customer
• Motivate and coach store teams throughout the market to achieve personal and store sales goals and maintain customer focus
• Ensure store teams receive customer service and product knowledge training to strengthen selling skills

People & Development

• Attract top talent, build a high performing team and drive retention through promoting collaboration, providing a positive and rewarding atmosphere and maximizing the success of the team
• Identify a talent pipeline by networking and building relationships within internal and external team
• Provide training to develop individual and overall team skills and abilities
• Coach and mentor team to achieve optimal results including succession planning for current and future positions

Operational Standards

• Collect customer and market feedback, product information and provide ongoing summaries and analysis to the District Manager
• Create and communicate clear action plans that optimize results focused on operational excellence and flawless execution
• Analyze the business and create/communicate SMART action plans that optimize results across the market
• Adhere to all policies and procedures and ensure compliance across the market

Visual Presentation/Store Maintenance

• Ensure brand integrity is upheld throughout the market and is reflected to the customer
• Ensure store continually meets merchandising and maintenance standards
• Support store management team in the planning and execution of store flips
• Provide necessary feedback to Corporate office and Field Visual teams to drive the business through visual merchandising
• Foster effective partnership with Field Visual Leader

Drive Results

• Partner with the District Manager to oversee the development and execution of sales strategies and profit goals
• Perform store KPI analysis, assess the results, adjust and communicate stales strategies accordingly
• Manage payroll, margins and communicate company pricing strategies
• Manage, train and motivate existing sales team to achieve and exceed both company and store benchmarked goals
• Lead with professionalism and behaviors guided by the Company Values

Experience, Skills & Knowledge

• Minimum 5 years of previous management experience, multi-unit experience preferred
• Excellent interpersonal skills supporting a team environment
• Strong English communication - verbal and written / Multilingual is a plus
• Excellent time management/project skills
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
• Ability to recognize and react to changing work demands
• Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
• Goal oriented: ability to stay focused on creating winning results
• Dedicated to high levels of Customer Service and Sales Productivity
• Schedule flexibility to include evening and weekends where needed
• Ability to travel, conduct on-site store visits and attend meetings as required