Customer Service Account Manager
Job Posting for Customer Service Account Manager at CMA Midwest
Job Title : Customer Service Account Manager
Location : Waterloo, Iowa
Salary : $50-65K
Job Summary of the Customer Service Account Manager : Responsible for providing support to the sales and service team in delivering professional and timely customer service for insurance business clients.
Job Responsibilities of the Customer Service Account Manager :
- Complete tasks to assist agents and producers on items such as renewal processing, processing of monthly reports, and certificate issuance.
- Gather information for new business and renewal applications.
- Prepare applications for submission to selected markets
- Process and follow up on coverage change endorsements.
- Initiate and monitor renewal processes.
- Document all relevant contacts and developments to customer accounts on Agency Management System.
- Proactively communicate with customers as needed and establish follow-up procedures for outstanding items.
- Perform any other duty relevant to agency functions as needed.
Education & Experience of the Customer Service Account Manager :
- Ideal candidate must be an organized, motivated professional who is able to provide excellent customer service.
- Must have a high level of detail orientation.
- Associates or Bachelors degree is required.
- Ability to work in a team atmosphere.
- Strong verbal and written communication skills.
- Candidate must have computer skills including Windows, Outlook, Word, and Excel.
- Insurance experience is desired but not required.
Salary : $50
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