Lead Technician

CNE provides comprehensive IT asset management services for organizations and corporations. In this business line, we provide value-added services including logistics management, equipment refurbishment, data erasure, product re-marketing, sales, revenue sharing and reporting for our clients. We are headquartered in Peabody, MA with business operations around the world, including Asia, India, Europe and Latin America.

CNE Direct, Inc. is also engaged in the business of wholesale distribution of technology equipment including computers, computer components and peripherals, networking and telecommunications hardware and other electronic products. We obtain supply on consignment and through direct purchase from end users, large manufacturers (OEM’s) and distributers who find themselves with excess inventory. We re-sell those products to end users, other OEM’s, distributers, resellers and brokers worldwide.

Position Summary:  This role will require the Technician to operate, maintain, analyze, troubleshoot and repair computer hardware testing equipment at the CNE in-house testing facility on a daily basis. They will track and monitor computer hardware and machinery to insure minimum faults and/or down time. Individuals are expected to run multiple machines and other equipment under supervision in a participative team environment

Essential Duties and Responsibilities will include but not be limited to:

• Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications.
• Maintain a log of all machinery faults and repairs required.
• Recommend purchase of equipment to reliably maintain computer hardware throughout the department.
• Test and verify hardware to ensure that they meet specifications and requirements.
• Assemble and modify existing pieces of equipment to meet special needs.
• Informs supervision of any unusual changes in process conditions, mechanical or electrical failures or malfunctions, etc.
• Work directly with operators, engineering designers or other technical support personnel as needed.
• Support business development activities by providing knowledge and participation.
• Provide detailed reporting and analytics for all in-house and onsite projects
• Assist other areas of the manufacturing operations on an as needed basis.
• Attend company provided training to update knowledge and skills to keep up with rapid advancements in computer technology.
• Other special projects as requested by management.

Qualifications and Work Experience: 

• All of the above with 2 years of experience
• BIOS configuration
• Windows Installation
• Installing drivers
• Motherboard Replacement / Installation
• Memory Replacement / Installation
• CPU replacement / Installation
• Hard Drive Replacement / Installation
• Microsoft Windows Installation
• Linux Experience a plus
• Experience with Blancco testing software a plus
• Network Configuration / Network Switches
• Custom Computer Building
• Knowledge of computer component manufacturers
  • Super Micro, AMD, Intel, NVidia, MSI, Acer, HP, Dell, Lenovo, IBM, Seagate, Western Digital, etc.

Abilities Required:

• This position requires great attention to detail.
• Must be capable of being trained to operate a forklift and pay loader.
• Must be able to lift 55-pound boxes
• Must be able to work in an environment with dust exposure and extreme temperature fluctuations.
• Must be able to wear required ESD clothing and accessories.
• Must have good verbal and written communication skills. 

• Ability to build collaborative relationships with employees at all levels of the organization.
• Strong interpersonal skills.
• Ability to apply common sense with the understanding to carry out instructions
• Understanding of FC/SCSI/SAS/SATA interfaces and storage arrays
• Experience working with Linux syntex a plus
• Intermidiate soldering skills of printed circuit boards
• Work well independently and as a team member.
• Good organizational skills and a methodical approach to work
• The ability to priorities workloads and meet project deadlines
• Good communication skills between peers and superiors.
• Understand the importance of your role and how your performance may affect your colleague’s and production levels throughout the department.
• Understand the importance of your role and how your performance may affect your colleague’s.