Office Manager I

Description

Coastal Health islooking for an  Office Manager to joinour teamand be a part of a growing medical establishment! In this role, you willbe instrumental inhelping the clinic run smoothly and as efficiently as possible. The ideal candidate is an energetic team player who can multitask in a fast-paced, professional environment with little error. 
 
This position's benefits include,but are not limited to: competitive wages, health insurance, life insurance, vision insurance, dental insurance,short & long term disability, 401k, up to3 weeks paid time off, 7 paid holidays, and an environment which fosters career and personal growth with the potential to advance within the company. 

Overview: 

The Assistant Office Manager handles or manages the daily operations of the medical office, which includes managing the staff, the accounts of the office and other day-to-day administrative operations. 
 
Responsibilities:  

• Supervising the day-to-day functions of the staff that includes: front office, medical assistants, referral coordinator, and others.  

• Engages in a daily huddle covering motivation, urgent needs, the forecast for the day, staffing and more.  

• Manages daily patient volume including new patient referrals and patient retention.  

• Acts as a liaison between support staff and home office, sharing any updates and pertinent information.  

• Controls provider time off and schedules.  

• Ensures the office is properly staffed according to budget and MGMA baseline recommendations.  

• Controls employee payroll and time off.  

• Completes and revisits the Manager Quick Start Guide on a frequent, regular basis.  

• Maintain a smooth, efficient flow of administrative operations, ensuring that patients are served as efficiently and effectively as possible.  

• Overseeing the condition of the medical instruments and office furniture and replacing/ maintaining them; when required.  

• Managing medical records and systematic paperwork for each patient.  

• Managing and ensuring smooth medical billing and claims for the patients by submitting the claims on time to insurance companies, processing the insurance companies’ requests and providing statements for those patients with unpaid balance on bills.  

• Keep current with changes in employment and privacy laws, HIPAA requirements and other relevant laws and regulations as related to medical office operation.  

• Responsible in recruiting the right staff, training and coaching them and also checking their discipline and performance on a regular basis. 

Qualifications

Education: Bachelor's degree preferred, preferably with coursework in health care administration.

Experience: Minimum three - five years of healthcare experience required, including one year of management or specific leadership experience in health care.

Performance Requirements:

Knowledge:

1. Knowledge of medical practices, terminology, and reimbursement policies.

Skills:

1. Skill in planning, organizing, delegating, and supervising.
2. Skill in evaluating the effectiveness of existing methods and procedures.
3. Skill in problem solving.
4. Skill in verbal and written communication.

Abilities:

1. Ability to read, interpret, and apply policies and procedures.
2. Ability to set priorities among multiple requests.
3. Ability to interact with patients, medical and administrative staff, and the public effectively.