Tailored Care Management Admin Assistant

Supervised by: Care Management Program Director

Required Educational/Experiential Qualifications:

• High School Diploma or equivalent
• Preferred: Minimum one year experience in healthcare setting

Salary: $38,000 Annually

General Statement of Duties:

The Tailored Care Management (TCM) Administrative Assistant is an integral part of Coastal Horizons Centers team approach to integrated care for behavioral health and medical care. This role provides administrative support to the Coastal Horizons Center Tailored Plan Care Management team. The TCM Admin assistant will support non-clinical program activities including but not limited to those related to billing, coordination of clinical documentation between providers, and distribution of patient education. The Administrative Assistant will work closely with the TCM Supervisors, Care Managers, and Extenders to ensure all service deliverables are met in a timely manner.

Skills and Knowledge Required:

• Knowledge and experience working in patient or clinical data systems
• Excellent communication skills-oral and written.
• Organizational and time management skills
• Sensitivity to diversity of cultures, language barriers, health literacy and educational levels
• Knowledge of medical terminology
• Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
• Able to shift strategy or approach in response to the demands of a situation

Essential Duties and Tasks:

• Assist with completing reports and activities to complete Tailored Care Management billing
• Assist with mailing educational materials, consent forms or other documents to the member as necessary
• Coordinate delivery and receipt of clinical documentation (discharge paperwork, care plans, comprehensive assessment, etc.) between providers
• Upload required documentation to client's electronic health record
• Collaborate with fellow TCM staff and other members of the client's care team
• Access Multiple EHRs to obtain documentation
• Abide by department guidelines, company policies, and HIPPA regulations
• Perform other duties that assist in keeping the operations organized and functional
• Attending Coastal Horizons Center meetings, local and regional training, or other events as required

Essential Duties and Tasks: APPROX % of Time:

75% Administrative Activities: Completes billing reports; coordinate clinical documentation sharing between providers, download/upload documentation to appropriate EHR; distributes patient education material; completes paperwork in a timely, accurate and efficient manner in accordance with agency standards.

10% Quality Improvement: Collaborates with Primary Care and Care Management departments to identify opportunities for improvement and develop strategies to meet program goals

10% Staff Development: Staff Training and Development

5 % Other: Tasks and responsibilities consistent with employees skills, expectations, and knowledge.

Amount of Travel and Any other Special Conditions or Requirements:

Travel-May be required to travel within the community in order to fulfill job related responsibilities (such care team meeting, trainings, etc.) Estimated on average 5% of time. (You will be reimbursed for mileage and gas)