Night Auditor

Cobblestone Hotel & Suites

1801 US HWY 2

Devils Lake ND 58301

701-544-0129

Job Description

Job Title: Night Auditor Guest Service Representative Supervisor: General Manager

Position Purpose: To provide an efficient & friendly atmosphere to service guests. Follow all Company policies & procedures.

Job Duties

• Greeting guests, performing guest transactions, balancing reports, processing reservations & credit cards.
• Provide quality services for guests including pertinent information about the area.
• Handle & resolve guest complaints & concerns.
• Operate a switchboard with courteous & polite manners. Send & receive faxes.
• Perform laundry duties – sort, wash, dry, fold, & put away.
• Demonstrate good communication skills.
• Knowledge of computer equipment.
• Record information in the daily communications book & shift reports.
• Work with other departments to ensure room status is up to date & room repairs are done in a timely basis.
• Restocking the market with items to sell.
• Promote all marketing programs to the guest.
• Responsible for accurate cash control to include keeping the cash drawer at a minimum & ensuring that the shift deposits balance.
• Maintain a neat clean appearance behind the front desk, in the lobby area, pool room, fitness room, game room, & public bathrooms.
• Operate TDD equipment for hearing impaired guests.
• Implement all company policies & procedures for safety & security.
• Responsible for key control. Issues & receives both room keys & master keys.
• Cleaning guestrooms & lobby area as needed.
• Restocking the front desk supplies
• Deliver requested items to a guestroom if needed, such as a playpen, pillows, or linens.
• Assist in training new front desk staff.
• Serve drinks in the lounge to guests of age. Check ID’s for proper age.
• Maintain a clean, sanitary bar & table area for the lounge guests.
• Wash lounge dishes as needed.
• Operate food equipment to prepare Breakfast in a timely manner.
• Keep the breakfast room stocked & clean at all times during breakfast hours.
• Follow safe food handling requirements.
• Property security - walking & checking the stairways, pool room, fitness room, game room, entryways are to be locked except the front door, Lounge, meeting room, & exterior of the property is to be checked each shift.

Job Requirements

• Read, write & speak English. Writing must be legible.
• Neat, well-groomed appearance.
• Must have a flexible schedule to include evenings, weekends, & Holidays.
• Good communication skills.
• Pleasant personality & people skills.
• Perform basic math with & without a calculator.
• Must be 21 or older.

Accountability

• Maintain high levels of quality, service, & cleanliness.
• Daily accountability for cash drawer, deposits & guest sales.

Experience or Training Required

• High School education
• Previous desk experience preferred but not necessary.

I have read & understand the above job description. If at anytime I have a question about my job requirements, I will consult with my supervisor.

___________________________________ _________________

Employee Signature Date

___________________________________ _________________

Manager Signature Date

Job Type: Part-time

Pay: $15.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

Salary : $16