Manager in Training (MIT)

Job Title: Manager In Training (MIT)
Department: Hotel Property Operations
Reports To: General Manager
FLSA Status: Non-Exempt

Position Summary:
This position is designed for passionate and hardworking individuals who are interested in either beginning or building upon a career in the hospitality industry. You will begin as a front desk/housekeeping employee, and after a 90-day training period, you will have the opportunity to be selected to join this career advancement program. This structured program contains assignments that will provide learning objectives and will give you the opportunity to gain hands-on experience in the hotel industry. This position is very involved and dedicated. Completion time will vary based on successful mastery of skills and future open position availability.

Essential Duties and Responsibilities:

• Housekeeping Job Description
• Maintenance Job Description
• Breakfast Attendant Job Description
• Laundry Attendant Job Description
• Housekeeping Job Description
• Front Desk Job Description
• Night Audit Job Description
• Bartender Job Description
• Assistant General Manager Job Description

Competencies:
To perform the job successfully, an individual should demonstrate the following.

• Adaptability –Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.
• Communication – Exhibits good listening and comprehension skills. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Continuous Learning – Accesses own strengths and weaknesses. Pursues training and development opportunities. Seeks Feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
• Customer Service – Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Dependability - Commits to doing the best job possible. Follow instruction. Keep commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
• Problem Solving – Identifies problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Resolves problems in early stages. Works well in group problem solving situations.
• Teamwork – Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Puts success of team above own interests.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Ability:
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Mathematical Ability:
Add and subtract two digit numbers and multiply/divide with 10's and 100's. Perform these operations using units of American money and weight measurement, volume and distance.

Reasoning Ability:
Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Software Skills:
Working knowledge of MS Office; knowledge of hotel management software (PMS)

Certificates and Licenses:
State Alcohol Seller/Server training, if required by state (provided when hired)

Supervisory Responsibilities:
None

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This job operates in a professional hotel environment. The role routinely uses standard office equipment and housekeeping equipment.
• Will be around chemicals associated with kitchen, laundry and maintenance environment.
• Hotel operates 24/7 and this position will need to be available days, nights, weekends, holidays, and on-call as necessary.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires ordinary conversation, hearing, and visual acuity.
• Bend, squat, kneel, twist and reach repetitively.
• Sit, stand, walk for prolonged periods (8 hours per day), and move about the office and hotel/customer facilities as necessary.
• Performing this job regularly requires use of hands to finger, handle, or feel objects, tools or controls.
• Employee must occasionally lift and/or move up to 50 pounds.
• Employee must be able climb several flights of stairs in case of emergency or if property is not equipped with elevator.

Job Type: Full-time

Pay: $43,000.00 - $46,000.00 per year

Shift:

• Day shift

Ability to Relocate:

• Carrington, ND 58421: Relocate before starting work (Required)

Work Location: In person