Guest Services Manager

At Coborn's, Inc. we go all out to “Be Remarkable”. Our culture celebrates employee ideas and encourages creative innovations. We're growing, learning, and overflowing with energy. In a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. Join our grocery teams and connect with guests in a fast-paced retail position with advancement opportunities where you are encouraged to shine as you use your guest service skills. If you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team.

About the Guest Services Manager (Assistant Front End Manager/Assistant Customer Service Manager:

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  Assist the Senior Guest Service Manager in supervising the front-end team to accomplish human resource objectives by selecting, training, assigning, scheduling, coaching, counseling and disciplining employees, communicating job expectations and appraising job contributions.

• Ensure that the duties, responsibilities, and authority of each direct report are clearly defined and communicated. Maintain a Say Yes to the Guest attitude and develops employees to do the same.

• Responsible for ordering supplies, maintaining point of sale system/machines, balancing tills, safety and cleaning of front end area. Ensure the front end meets goals including, but not limited to goals related to labor, RFG, MORE Rewards, CTO, key staff coverage, etc.

• Responsible for daily/weekly bookkeeping activities.

• Provides backup services to employees in all areas of responsibility including Guest Services, Cashiering, bagging, and pushing carts.

• Provides backup to the Senior Guest Service Manager in his/her absence.

What we offer to our team:

• 
  Vacation Pay, Holidays and Sunday Premium Pay

• Employee Discount & Company-Sponsored Stock (ESOP) (Employee Stock Ownership Plan)

• Employee Growth & Development Opportunities

• 401(k) plans with Company Match

• Voluntary Benefits – Including Vision Insurance

• Full-Time Employees are eligible for: Medical & Dental Insurance and Tuition Reimbursement

We are looking for someone who:

• is at least 18 years of age;

• is a people person with excellent leadership and relationship building skills;

• is a self-motivated and enthusiastic guest service rock star with excellent communication skills;

Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, and we offer unique online grocery home delivery services through our CobornsDelivers and Cash Wise Delivers locations. Coborn's, Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Andy’s Liquor and Captain Jack's brands. Additionally, our fuel and convenience division, pharmacy, in-house grocery warehouse and distribution center, in-house Central Bakery, and Tops Cleaners are significant assets to our operations. We also have a handful of other retail entities in the markets where the fit is right: Little Dukes, Holiday Stationstores, Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Bros Coffee, Subway and Erbert and Gerbert's.

Our remarkable employees strive to inspire happiness, healthy living and simplicity one guest at a time. With a vibrant and fun work environment, ongoing opportunities for career growth, and generous benefit packages, Coborn's offers a bright future for all employee owners.

In addition to the perks mentioned above:

We also offer flexible scheduling. We understand that many of our employees are trying to juggle school, practice, family time, errands and personal hobbies, all with only about 16 hours of awake time in a day.

We celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior. We even have an app for that!

We're always looking for motivated, high-potential employees who want to be part of our next generation of leaders! There are opportunities to grow within our company to positions you may not yet even know exist. Coborn's, Inc. offers a variety of development programs for employees who want to grow their careers with us.

Finally, we believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.

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