Account Manager

A bit about us

Founded by a dentist and her sister (a self-confessed lazy flosser), Cocofloss is on a mission to make flossing a fun and rewarding part of everyone’s self-care routine. We’ve created a superior, super-cleansing floss, and we aim to inspire people to treat themselves to lots of TLC (toothy loving care) through lively marketing campaigns and our close relationships with dental professionals. Oral health is an integral part of overall health, and we aim to help restore balance in health with oral care products that are both innovative and fun.

We are a bootstrapped company based in the San Francisco Bay Area. Within a few fast-paced years, we’ve built a multi-million dollar brand, with hopes of expanding the $2.8B oral care space. You can find us online at Cocofloss.com as well as in retail stores like Sephora, Anthropologie, goop Lab, Target, and in thousands of dental practices across the country.

About the role

We’re looking for a passionate, self-motivated, and enthusiastic individual who can provide best-in-class support and guidance to our rapidly growing group of dental professional customers. In addition, you will be essential in expanding our reach and adding value to active dental professionals in the Cocofloss family. Through a combination of inbound and outbound activities, you will help delight dental practitioners, improve patients’ health, and make visiting the dentist more fun with Cocofloss products.

What you’ll do

• Be the primary point of contact for dental offices; build and maintain positive relationships with Cocofloss dentists and their teams. Become their BFF (best flossy friend).
• Upsell and cross-sell practices with our growing portfolio of innovative oral hygiene products.
• Reduce customer attrition by reactivating inactive accounts.
• Provide training and education to dental professionals on best practices for incorporating Cocofloss into their offices.
• Increase order frequency and volume through continuous contact with dental providers.
• Attend conferences to promote Cocofloss to our dental professional friends.
• Develop a deep understanding of what dental practitioners need and want; Help to plan product launches, sales, and promotions to meet these needs and to build brand loyalty.

Who you are

• BA/BS
• 2-3 years direct customer support, account management, or sales with a focus on medical or dental strongly preferred.
• Have B2B experience either through sales or a support function and know how to correspond with key decision makers and stakeholders.
• A people person — you love getting to know new people and building new relationships.
• You've got a naturally friendly and empathetic communication style that makes people want to talk to you. And, perhaps more importantly, you're an even better listener.
• You're not intimidated by a crowd. In fact, you shine when you're in front of an audience.
• Flexible — you can roll with the changing priorities and shifting deadlines of a scrappy startup.
• Self starter — you can work solo and be a productive team member, especially by making outbound calls every day.
• You genuinely nerd out about preventative oral healthcare. Your idea of a scintillating dinner conversation includes debating the pros and cons of different styles of dental floss and whether you should floss before or after you brush.

Location

• Position is fully remote

Benefits at Cocofloss

• You’ll accrue paid-time-off and sick-time, and we have virtual happy hours (cocktails, game nights, digital travel, etc.) once a month. “Balance & Bliss” is part of our core “flossophy” and we value work-life flexibility. We’ve been a remote team since before the COVID-19 pandemic, and we pride ourselves on our ability to stay connected, even at a distance.