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Customer Service Analyst

Coforge Limited
Dallas, TX Full Time
POSTED ON 5/5/2024

we at Coforge have an urgent requirement for Customer Service Analyst with tax experience.

this is an onsite role in Augusta, GA. pay rate $17/hr plus benefits

if interested kindly apply or share your resume at shabnam.shaikh@coforge.com

Education:

· High School Diploma

· Associates Degree or 5 years in related field

Qualifications

· Proficient in Microsoft Outlook

· Proficient in Internet Explore

· Proficient in Excel, PowerPoint

· Ability to type at least 60 wpm

· Strong organizational skills & attention to detail

· Strong communication skills – both oral and written

· At least 5 years experience in file exchange

· Team-player, customer-centric attitude

· Requires minimal supervision

Primary duties

· Create tracking tickets

· Assist with client inquires

· Maintain active communication with both internal and external clients

· Have a working knowledge of all processes within the company

· Make calls to taxing jurisdictions requesting data

· Work in fast paced environment

· Communicate delays

· Maintain excellent attendance

· Research discrepancies

· Document processing procedures

· Claims processing

· Train new employee’s

· Manual bill request processing involving monthly envelope stuffing and document mailing

Job Type: Full-time

Pay: Up to $17.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 2 years

Work setting:

  • In-person
  • Office

Experience:

  • Tax: 1 year (Required)
  • Customer service: 1 year (Required)

Ability to Commute:

  • Dallas, TX (Required)

Work Location: In person

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