IT Help Desk Technician

Charleston, WV Full Time
POSTED ON 5/6/2024

We at Coforge have an urgent requirement for IT Help Desk Technician.

Interested candidates please apply or share your resume at shabnam.shaikh@coforge.com

Job Description:

  • Provide Level 2 support to the client.
  • Identify issues and escalate issues when necessary.
  • Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
  • Escalate user issues to appropriate resources when necessary.
  • Perform software, hardware and basic network troubleshooting.
  • Clearly document user issues and troubleshooting steps.
  • Maintain technical documentation.
  • Perform other duties as assigned.

Job Type: Full-time

Pay: Up to $16.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year

Schedule:

  • 8 hour shift

Experience:

  • IT: 1 year (Preferred)

Ability to Commute:

  • Charleston, WV (Required)

Ability to Relocate:

  • Charleston, WV: Relocate before starting work (Required)

Work Location: In person

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