Salary Job Openings

Service Desk Support

Coforge Limited
Charleston, WV Full Time
POSTED ON 5/9/2024

Role: Service Desk Support

Location: Charleston, WV

Skills Required:

We at Coforge are looking for service desk technicians with the following skills.

· Provide Level 2 support to the client.

· Identify issues and escalate issues when necessary.

· Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat

· Escalate user issues to appropriate resources when necessary.

· Perform software, hardware and basic network troubleshooting.

· Clearly document user issues and troubleshooting steps.

· Maintain technical documentation.

· Perform other duties as assigned.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 2 years
  • 3 years
  • 4 years

Schedule:

  • 8 hour shift

Experience:

  • Customer service: 2 years (Preferred)

Ability to Commute:

  • Charleston, WV 25311 (Required)

Work Location: In person

Salary.com Estimation for Service Desk Support in Charleston, WV
$45,639 to $56,899
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