Lead Concierge

Job Title – Receptionist / Concierge

FLSA Status: Non-exempt

EEO Category: Administrative Support Worker

Department: Administrative/Clerical

Reports to: Manager Level or Higher

Description of Position:

Under limited supervision receptionist’s duties include offering administrative support across the organization. The receptionist will welcome guests and greet people who visit the community. The receptionist will also coordinate front-desk activities, including distributing correspondence, redirecting phone calls, deal with emergencies in a timely and effective manner, while streamlining office operations.Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks.

Responsibilities of the Receptionist: 1. Greet visitors at community’s front reception desk in a professional and pleasant manner, may provide drinks and other comfort amenities, as deemed appropriate, while visitors are waiting. Ensures that all guests sign guest book, as well as locate the correct resident or party to escort visitors, answers guest, resident, managers and employee inquires.

2. May call for transportation as requested by residents.3. Receive incoming calls and ensures questions and needs are directed to appropriate person.4. Serve as community ambassador to visitors.5. Answer general questions from potential residents and inquiring families and provide informational brochures and packets as requested.6. Perform administrative and clerical support tasks for community, including updating resident rosters and distributing mail.7. Maintain confidentiality and discretion when dealing with sensitive matters or information (Business,

Resident, Employee and Medical Records, etc.8. May assist Activity Director and/or others as necessary in promoting activities with residents in the lobby.9. May take prospective clients and/or families on tours of the community when marketing and administrative personnel are not available.10. May assist the Business Office with special tasks or projects.11. Performs other duties and responsibilities as required or requested.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive List of responsibilities. An employee should perform all duties assigned by his or her manager.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skills, and abilities required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum age requirement is 18 years of age and employee must pass a criminal background check, TB, and Physical.

Education and Experience:

High school diploma or GED preferred; and a minimum of one-year related training or experience. Must have or be willing to attend training for First Aid and CPR.

Physical and Working Demands:

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Standing, walking, sitting, use of hands or fingers to feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk, vision or hear. Taste smell and the ability to lift up to 25 lbs. Requires interaction with co-workers, residents or vendors. Occasional weekend, evening or night work if needed to ensure shift coverage. On call basis as needed maybe required from time to time. Possible exposure to communicable diseases. Potential injury from transferring, repositioning or lifting residents. Exposure to latex. Possible exposure to bloodborne pathogens, exposure to various drugs, chemical, infectious or biological hazards.

Acknowledgement:

I have carefully read and understand the contents of this position description. I understand the responsibilities, requirements and duties expected of me. I understand that this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this list is intended to be an accurate reflection of the current position, Cogir reserves the right to revise the functions and duties of the position or to require that additional or different tasks be performed as directed by Cogir.

I understand that I may be required to work different shifts or hours outside the normally defined workday or workweek. I also understand that this position description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and Cogir has a similar right.

Employee Signature: _____________________ Date: _________________

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• On call
• Overtime
• Weekend availability

COVID-19 considerations:
All staff required to be vaccinated fully against COVID unless approved Medical or Religious Waiver.

Ability to commute/relocate:

• Mill Creek, WA 98012: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location