What are the responsibilities and job description for the Deskside Services Technician (PM Shift) position at Cognizant?
Why choose Cognizant?
It takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both inspiration and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
* You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *
Deskside Services Technician (On site Bethlehem, PA) PM Shift
Roles and Responsibilities:
- Expertise in supporting End User Computing hardware and software (Windows), including laptops, desktops, mobile phones, tablets, printers, RFID guns, MS Office, Remote Access, Video Conferencing (Poly, and Cisco), and VDI.
- Experience in documenting, tracking, and monitoring the incidents and problem(s) to ensure a timely resolution in ServiceNow, Remedy or similar ticketing systems. (Must be able to Understand and sometimes create KB articles or SOPs)
- Must have deep subject manner expertise in hardware, peripherals, and enterprise software support, reimage and data migration, break-fix, international travel support, device back-up and restore, mobility, email, IMACs (installs, add, moves and changes) and ad-hoc support for technology users.
- Experience using ARS, Active Directory, SCCM, JAMF, Nexthink, and similar tools to support first contact resolution
- Experience in the full lifecycle of end user devices, including provisioning, monitoring, remote managing, re-imaging, de-provisioning, and retiring.
Salary and other compensation:
- Applications will be accepted until 10/22/2024.
- The annual salary for this position is between $50,000- $59,000 depending on experience and other qualifications of the successful candidate.
- This role is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
BENEFITS: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements
- Medical, Dental, Vision, Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee stock purchase plan
DISCLAIMER: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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Salary : $50,000 - $59,000
