What are the responsibilities and job description for the Desktop Support(Onsite) position at Cognizant?
Job Title
COGNIZANT IS LOOKING FOR Desktop Support Engineer (onsite)
Location- Framingham, MA
Experience- 6-8 years
Skills:
·
· Prior experience in desktop support or related field -In-depth knowledge of desktop hardware and software systems
· Proficient in computer operating systems such as Mac, Linux, and Windows
Responsibilities:
· Address user tickets regarding hardware, software and networking.
· Walk customers through installing applications and computer peripherals.
· Guide users with simple, step-by-step instructions on installing applications.
· Conduct remote troubleshooting.
· Document the tickets with troubleshooting steps and resolve the incidents.
· Direct unresolved issues to the next level of support personnel
· Help create technical documentation and manuals (KA) for known issues
· Image and deploy Laptops/ Desktops/Tablets to end users.
· Asset Management (stock level check, tracking, receiving)
· Coordinating
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Encourages Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service.
