Manager - Delivery

Lead Product Consultant

Qualification:

Responsibility:

Pre Sales:

• Participate in the pre sales stage (eg preparation of marketing materials and collaterals, client calls, demos) proposals and business development activities to ensure technical feasibility.

• Create solutions based on the customer needs and review estimates to prepare for RFIs and RFPs.

• Seek opportunities in mining the relationship to provide lasting value to the customer and share the same with the account team.

Product Consulting:

• Work with the client technical team, understand the eco system.

• Analyze customer requirements, challenges from an IT and business process perspective by interacting with the customer architects / SMEs and reviewing documentation.

• Provide recommendations (eg product implementation, platform identification, architecture suitability, gap analysis, customization/bolt on development and integration, product maintenance) to address the same.

• Create the solution architecture.

• Present the benefits of the solution.

• Lead Proof of Concept for the business problem.

• Provide inputs on technical robustness and scalability of the product to the LPC.

Project Management:

• Interact with customers to identify customer expectations and ensure all customer issues are resolved appropriately.

• Prepare estimation guidelines.

• Review estimates and impact analysis, etcas prepared by the Senior Product Specialist.

• Understand the complexity of the projects, identify and involve the right mix of resources.

• Identify the tracks / modules and allocate the same to Senior Product Specialists.

• Identify the various stakeholders.

• Identify the dependencies and manage the same.

• Oversee offshoreonsite coordination to ensure transition of information (handshake) and query resolution related to project execution and report updates.

• Prepare and track project plan.

• Perform key project management activities like planning, work allocation and tracking, endtoenddelivery, daytoday interaction with onsite, status reporting, performance reporting, quality assurance activities, etc.

• Maintain documentation (eg defect prevention checklist, metrics etc).

• Collate status report and present the same to the customer.

• Work with the various track leads to ensure delivery.

• discuss and resolve feasibility issues with the customer.

• Coordinate with the SQAG (quality team) to meet project/process compliance.

• Review outofscope requirements with respect to development and client as brought up through internal project review sessions.

• Review all change requests to ensure that processes are adhered to.

• Identify the impact of the same.

• Share and negotiate with the customer on effort, timelines and cost.

• Review billing data and raise invoices.

Design and Implementation:

• Provide guidance to the team from a product perspective and suggest solutions.

• Participate and provide inputs in design and architecture reviews.

• Identify issues & drive them to closure.

• Handle delivery with minimum escalations.

• Review all deliverables as per the delivery checklist.

• Conduct demos for customers as and when required.

Innovation:

• Identify best practices, share and ensure adoption of best practices (eg architectural artifacts, interface, tools etc) by the team.

• Collate, centralize & institutionalize all solution enablers developed by individual projects.

Capability Building:

• Prepare summary & detailed case study for the project.

Knowledge Management:

• Follow up with team members to ensure updation of all relevant documents in Knowledge Management post completion of each project/module.

People Management:

• Analyze team’s capabilities (SWOT) and allocate work efficiently.

• Resolve conflicts within team members.

• Support team building activities, Provide administrative support.

• Provide inputs on goal setting and performance appraisals of team.

• Identify skill gaps and training needs required.

• Provide input into the learning and career plans for team members.

• Identify training needs of team members and provide coaching support to them.

• Mentor team.

• Nominate team for awards.

• Conduct training through academy and induction of new team members.