What are the responsibilities and job description for the Site Manager position at Colibri Group?
Site Manager
Bellevue, WA
At Colibri Group, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community.
Position Overview
The Site Manager is responsible for the overall health and performance of the site(s) as well as the execution of all daily student activities. The Site manager is also responsible for the management of on and offsite classrooms, campus administrative tasks, maintenance of internal and external relationships, and the training/supervision of all Student Services Associates at the site. The manager is measured by his or her success in the achievement of performance goals, as well as the achievement of revenue goals.
Position Requirements & Major Responsibilities
- Responsible for providing information to students and prospective students for all courses and programs offered by Rockwell Institute.
- Promotes upselling, and cross-selling of all Rockwell Institute products and services.
- Establishes a professional, customer service-oriented atmosphere in the pursuit of the highest level of customer satisfaction for all students and customers.
- Partners with the local B2B sales rep to establish and maintain business relationships with local insurance, real estate, mortgage banking and all other applicable business entities. Focused on ensuring Rockwell Institute is their preferred education choice.
- Ensures their campus location is properly staffed and open during all regular operating hours.
- Executes all daily office management/administrative tasks: i.e., class reconciliations, student certificates, deposit reports, physical inventory, inquiry call backs, pre-paid registration reports, career event planning, classroom assignments (on and off site), facility preparation, maintenance and security, etc.
- Reviews site and company statistics on a daily, weekly and monthly basis. Reports findings to leadership on a daily, weekly, and monthly basis.
- Plans and organizes the site to achieve maximum operational profitability, effectiveness and compliance to organizational goals, policies and procedures.
- Works closely with other sites to answer questions, share ideas / resources and to help with coverage if needed.
- Trains and supervises the daily performance of all Customer Service Associates. Delegates responsibilities appropriately.
- Works with Rockwell/Colibri Leadership Committee Members to maintain and enhance current and future organizational objectives for the site.
- Attend trainings, meetings and other events as needed
Qualifications
- Bachelor’s Degree in a related field or equivalent combination of education and experience required.
- 3 years of prior experience working in customer service and/or sales required for the position.
- Prior demonstrated leadership ability and excellent communication skills both written and verbal required.
- Experience in an educational environment preferred.
- Proficiency in Microsoft Word, PowerPoint, Outlook and Excel required.
- The successful candidate will have a high level of integrity, ethics and professionalism.
- The successful candidate must be self-motivated, willing and able to take initiative and able to work both independently and with a close-knit team who depend on each other.
- Attention to detail and a high level of patience and flexibility required.
About Colibri Group
Colibri Group is building the future of professional education. Headquartered in St. Louis, Missouri, Colibri Group is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Students and professionals start and advance their careers through the company’s online and in-person learning solutions for licensing, continuing education, test preparation and professional development.
Today, we proudly serve over one million customers each year and employ more than 900 mission-aligned professionals. Our family of brands are the leading online professional education platforms in their respective end-markets. We provide a holistic learning experience for students and professionals to achieve more and thrive throughout their careers in real estate, financial services, teacher education, healthcare, valuation and property services, accounting, among other professions. Visit www.colibrigroup.com for more information.
Colibri Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Colibri Group prohibits discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.
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