What are the responsibilities and job description for the Recruiter position at Collabera?
- Financial services related experience required; credit/debit card experience preferred
- Providing information and direction for customers regarding VisaNet services, operating rules, integrated billing, and general authorization and chargeback transaction research
- Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
- Act as escalation point for clients/customers
- Approve the referral of unresolved customer grievances to designated departments for further investigation
- Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
- Solicit sale of new or additional services or products
- Report on help desk activities to executive level management
About the Company:
Collabera
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
Company Size:
10,000 employees or more
Industry:
Staffing/Employment Agencies
Founded:
1991
Website:
http://www.collabera.com
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