Job title: Supply Chain Customer Service Representative
Location: Plymouth, MI
Duration: Long term Contract
Job Description :
Provides two-fold support for customer end-to-end transactions and product planning and inventory administration from source components to finished products while, on both levels, adheres to emissions regulatory accepted practices. Ensures an exceptional level of customer support including order processing, ongoing communications, reporting, analytics, and continued operational improvement supporting the customer every step of the process. Submits, processes, and follows up on open order status and production planning activity for accessories and component products requiring subassembly. Position interacts with customers, engineering, sales, service, supply chain, MIS, finance/accounting, outside vendors, warehouses, and subassemblers.1. Customer end-to-end processing of all product types inclusive of order inquiry, confirmation, acceptance, allocation, release, shipment, goods receipt, and invoicing inclusive of generating customer driven reporting for both customers and internal users/management. Guides customer inquiries; provides material stock information upon request; solves or escalates customer concerns and requests to include freight arrangements and expedites when necessitated; and attends status/metric reporting customer-driven meetings as defined. Specific to product release activity, coordinates with warehouse personnel which includes monthly meetings for performance metric management. Assists Accounting staff as needed to resolve discrepancies, issues customer credits and debits as needed. Ensures month-end occurs with no open billing, deliveries, or open goods receipts to ensure well-defined fiscal accounting period. Provides proof of delivery and invoices to auditors. Answers auditor’s questions and concerns.10%3. Assists sales by investigating low margins on specific engine sales, creates quotations and contracts for customers as requested by the sales team as transactional requirements occur. Provides sales team with customer- or product- specific inquiries ad hoc as necessary to support sales efforts. Adjusts customer requested dates as instructed and approved by sales under standard approval process.10%4. Assists in suggesting system and/or program, project, and operational improvements and enhancements to include testing system updates, production fixes, and enhancements for effective and optimized system and procedural implementations. Creates and utilizes system analytics to generate reporting to support these changes.10%5. Works with engineering and purchasing to ensure proper fit and function of blocked stock for sales approval in an effort to reduce inventory, minimize costs, and increase inventory turns. Works with quality manager to request service to freight damaged materials. Creates and processes consignment orders end-to-end to support internal engineering and customer product qualification processes.5%6. Transacts, maintains, and submits complete reporting of all exempt-purchase reporting requirements on a regular schedule to include service replacement/remanufactured product programs, export and national security exempt purchases, and any other product tracking to support federal/governmental programs and emissions compliance. Transacting to include core processing, credits/debits, country of export verification, and contract management of delegated assembly program products.7. Performs miscellaneous job-related duties, special projects, and cross training opportunities as assigned.ORGANIZATIONAL RELATIONSHIPS
EDUCATION, EXPERIENCE & TRAINING
KNOWLEDGE
SKILLS & ABILITIES
PHYSICAL STANDARDSThe employee must be able to access, enter and retrieve data using a computer. This is primarily a sedentary position in a controlled office environment which requires only occasional reaching, stooping, and lifting of office files, reports or records, typically weighing 5 lbs. or less. Position requires minimal (less than 10%) travel to include international, including overnight stays.
Job Type: Contract
Pay: $26.00 - $29.00 per hour
Benefits:
Schedule:
Experience:
Work Location: In person
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