Inside Sales/Counter Representative

Job Summary

Colony Hardware is currently seeking an experienced, motivated, and dynamic Inside Sales/Counter Representative to join our team! 

Reporting to the Store or Branch/General Manager, an Inside Sales/Counter Representative is primarily responsible for executing the Colony mission of customer service. The Inside Sales/Counter Representative facilitates sales by processing orders and quotations while providing application and product expertise to existing Colony customers and collecting payments.  

Major Responsibilities

• Communicates and works directly with customers and prospective customers to provide presale applications support, quotations, and orders using order entry systems.
• Builds and maintains positive relationships with customers and co-workers.
• Generates formal quotations and provide customer leads to the outside sales representatives.
• Dedicates after hour time to learn the features, benefits, and applications of our products by participating in sales and product training events and Evergreen online and off-site training modules.
• Demonstrates proficiency in entering orders and preparing quotations for the customer while responding quickly to customers through phone, email, fax, and in person.
• Utilizes vendor/supplier representatives on a consistent basis to grow sales, source products, and close deals.
• Communicates with other departments such as Purchasing, Accounting, and Operations in an effective manner when needed.
• Develops a strong sense of urgency in following up with quotations and sales leads and assures customers receive proper paperwork for credit applications or RGA’s.
• Gains an understanding of the customer’s needs and applications by asking probing questions and effectively recommends the correct product that is suitable to the customer’s needs.
• Uses discretions and judgement when developing proposals and bids ensuring that the pricing is competitive.
• Keeps show room organized, clean, and fully stocked by pulling and stocking inventory in the store.
• Assists customers in lifting and moving heavy merchandise using helpful equipment.
• Manages daily inventory and processes using company system while assisting with tool repairs.
• Collects and processes payments using a credit card machine, register, etc.
• Develop pricing strategy that is mindful of product margins.
• Provides customer assistance at pick up counter when needed.
• Perform other duties as assigned.

Minimum Requirements

• High school degree or equivalent required.
• College degree in Business, Sales, or related discipline preferred.
• Minimum of 3 years’ experience in sales, order entry, customer service, or related discipline preferred.
• Skills
  • Programs used:
    • FACTS
    • Outlook
    • Microsoft Office (Word, Excel, PowerPoint)
• Abilities
  • Ability to work independently, prioritize work and perform multiple tasks.
  • Analytical ability including basic math skills.
  • Ability to lift up to 50 pounds and climb stairs, stretch, and bend.
  • Ability to navigate websites and able to see, review, and interpret computer images and written documents.
  • Must have excellent time management, negotiation, critical thinking, decision making, and organizational skills as well as attention to detail.
  • Excellent communication skills including speaking, reading, and writing in the English language with the ability to converse verbally with others on the phone and/or in person.
  • Must have outstanding customer service skills with the ability to interpret customer needs as well as demonstrate a customer service mindset when dealing with internal and external customers.

Equipment used include:

Computer, telephone, fax machine, copier, calculator, hand/power trucks, carts

Excellent attendance, punctuality, and working a flexible schedule, including weekends, is required. Must be willing to dedicate after hours for modules, seminars, customer/company events, and training sessions as needed. 

*Hours may vary.

Colony Hardware is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.