What are the responsibilities and job description for the Sales Support Representative position at Coloplast?
Location:
Minneapolis, MN, US
Job Family: Consumer
Country/Region: United States
Business Development Representatives (BDR) are responsible for driving new business and increasing the qualified pipeline of new opportunities. This individual will be making high volume outbound calls to consumers who have responded to marketing campaigns, qualifying these leads, and moving them through the sales pipeline.
In addition to outbound dialing, Business Development Representatives will be responsible for data collection; ensuring required information is entered into a CRM system, and additional administrative duties as needed.
Most importantly, this position requires superior Customer Service skills and the ability to discuss intimate medical issues. Additionally, the ability to learn quickly, multi-task, and have excellent organizational abilities.
Major Areas of Accountability:
Responsible for high volume of outbound activities (phone, email, etc.)
Effectively educate consumers and qualify leads to create sales-ready opportunities
Communicate and work as a team with the Consumer Sales Reps
Meeting established outbound objectives and metrics
Accurately and thoroughly document each end user conversation in Coloplast systems per standard department procedures. Responsible for data quality, including self-audit work.
Demonstrate a superior attitude and represent the Coloplast Brand
Utilize available resources to stay current with company products and operations
Support Cross Functional needs
Other duties as assigned
Essential Qualifications:
Associates degree or experience to match, Bachelor’s degree preferred
1-3 years of phone-based customer service/call center experience, outbound preferred
Ability to work a flexible schedule from 8am-6pm CST M-F
This is a hybrid position based in Minneapolis 1-2 days/week and remote options
Required Knowledge, Skills and Abilities:
Computer, CRM, and data entry experience
Excellent interpersonal and verbal skills
High level of enthusiasm drive and determination
Excellent communication, investigation and listening skills
Self-motivated and able to remain focused independently
Time management and ability to multitask a must
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 14,000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.
Visit us on Coloplast.com.
Watch the film. Follow us on LinkedIn. Like us on Facebook.
Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.
55182
#LI-CO
Nearest Major Market: Minneapolis
Minneapolis, MN, US
Job Family: Consumer
Country/Region: United States
Business Development Representatives (BDR) are responsible for driving new business and increasing the qualified pipeline of new opportunities. This individual will be making high volume outbound calls to consumers who have responded to marketing campaigns, qualifying these leads, and moving them through the sales pipeline.
In addition to outbound dialing, Business Development Representatives will be responsible for data collection; ensuring required information is entered into a CRM system, and additional administrative duties as needed.
Most importantly, this position requires superior Customer Service skills and the ability to discuss intimate medical issues. Additionally, the ability to learn quickly, multi-task, and have excellent organizational abilities.
Major Areas of Accountability:
Responsible for high volume of outbound activities (phone, email, etc.)
Effectively educate consumers and qualify leads to create sales-ready opportunities
Communicate and work as a team with the Consumer Sales Reps
Meeting established outbound objectives and metrics
Accurately and thoroughly document each end user conversation in Coloplast systems per standard department procedures. Responsible for data quality, including self-audit work.
Demonstrate a superior attitude and represent the Coloplast Brand
Utilize available resources to stay current with company products and operations
Support Cross Functional needs
Other duties as assigned
Essential Qualifications:
Associates degree or experience to match, Bachelor’s degree preferred
1-3 years of phone-based customer service/call center experience, outbound preferred
Ability to work a flexible schedule from 8am-6pm CST M-F
This is a hybrid position based in Minneapolis 1-2 days/week and remote options
Required Knowledge, Skills and Abilities:
Computer, CRM, and data entry experience
Excellent interpersonal and verbal skills
High level of enthusiasm drive and determination
Excellent communication, investigation and listening skills
Self-motivated and able to remain focused independently
Time management and ability to multitask a must
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 14,000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.
Visit us on Coloplast.com.
Watch the film. Follow us on LinkedIn. Like us on Facebook.
Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.
55182
#LI-CO
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