What are the responsibilities and job description for the Sales Admin position at Columbia Sussex Management?
Our Sales Administrators are important to the hotel’s success because they are a direct link between the front desk and our sales team. As the sales administrator, you are assisting our incoming reservation calls for groups and meetings, as well as assisting the sales team with contracts, room blocks, and communication with the rest of the hotel team to assure our guests and corporate clients receive exactly what we promised!
Key Role Responsibilities:
- Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers. Strive to deliver clear and concise communication that is representative of Hilton Hospitality throughout all avenues of communication.
- Demonstrate excellent time management, self-motivation and proactive planning, and excellent organizational skills with a focus on detail.
- Work diligently to complete assigned tasks and responsibilities (including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events).
- Complete or assist with various aspects of the pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.
- As needed, gain knowledge of the hotel’s food and beverage products, pricing, and presentation, and learn about the hotel’s function space, audio visual, and any other details related to group and event success.
- Learn and use digital sales systems and conceptual sales processes (like Delphi, for example) and understand the hotel’s sales strategies (rates, fees, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.
- Prepared for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
Job Type: Full-time
Salary: $16.00 - $18.00 per hour
Benefits:
- We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
We want someone who embodies Hilton Values! With Warmth characteristics!
H - Hospitality
I - Integrity
L - Leadership
T - Teamwork
O - Ownership
N - Now
W - Welcome and Value all
A - Attention to Details
R - Resolve Problems
M - Make a lasting memory
T - Take time to connect
H - Honor every guest
E.O.E
Salary : $16 - $18
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