Salary Resume Critique Job Openings

Call center

Com Net, Inc.
Wapakoneta, OH Full Time
POSTED ON 9/2/2024

Call Center Technician

We are seeking a highly motivated and skilled Call Center Technician to join our team. The role involves delivering high-quality customer service and technical support, ensuring that our clients receive prompt and effective solutions to their needs.

Call Support Technician Position Description :

  • Answer live Technical Support tele calls in an accurate and professional manner
  • Assist in the timely resolution of Internet connectivity, and other ISP related issues
  • Troubleshooting Internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
  • Enter all calls and transactions into a tracking database

Customer Service Representative Position Description :

  • Answer live tele calls in an accurate and professional manner from Internet, Tele, and Television
  • Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures
  • Troubleshooting video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures
  • Enter all calls and transactions into a tracking database

Skill Requirements :

  • Experience in basic home networking including Wi-Fi
  • Experience in TCP / IP and Internet applications
  • Experience with Windows and Macintosh operating systems
  • Ability to quickly analyze and pinpoint problems
  • Exceptional writing skills and verbal communication skills
  • Possess a positive, caring and helpful attitude
  • Possess excellent tele skills
  • Have strong team orientation
  • Ability to work flexible hours and weekends
    • Position Specifics :
  • Part-time
  • Part-time

Salary :

$14.50 an hour

Supplemental Pay

  • Hourly rate with monthly performance incentive bonus
  • Quarterly internet reimbursement

Compensation details : 14.5-16

PIea1b774158eb-26276-35163031

Last updated : 2024-09-01

Salary : $15

Estimate Salary for Call center in Wapakoneta, OH
$41,093 (Medium)
$36,871 (25th)
$46,630 (75th)
For Employer
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