What are the responsibilities and job description for the Manager on Duty position at COMANCHE?
Job Details
Description
SCOPE OF POSITION:
The Manager on Duty assists Operations Manager in ensuring Casino Floor is running smoothly and all guest needs are being met. The Manager on Duty’s performance is necessary for the casino to reach its full potential in providing a superior entertainment experience for its guests
DUTIES AND RESPONSIBILITIES:
The following are major duties and are not intended to be all inclusive or restrictive.
- Ensures guests’ needs are met, to ensure superior guest service and makes recommendations to Operations Manager, if needed.
- Handles problems or grievances as soon as the need arises within the slot department.
- Capable of making critical decisions. Must follow prescribed chain of command.
- Assists Operations departments regarding clarification of policies and procedures.
- Responsible for verifying accurate paperwork for jackpots and refunds for slot department.
- Coordinates and communicates with incoming and outgoing manager on duty to ensure communication efforts are effective.
- Performs other duties as assigned.
SUPERVISORY REQUIREMENTS:
The following are supervisory duties and are not intended to be all inclusive or restrictive.
- Monitors the performance of Main Bank, Marketing, Security and EVS employees and directly supervises GSR’s; ensuring adherence to Casino policies and procedures.
- Coaches the performance of GSR, Main Bank, Table Games, Marketing, Security and EVS employees; ensuring adherence to Casino policies and procedures, when that department’s supervisor is not available.
- Fosters and maintains a positive attitude towards the staff, management, and guests.
PHYSICAL & ENVIRONMENTAL DEMANDS:
The Manager on Duty regularly communicates and exchanges information with coworkers and guests, and operates a computer and other office equipment. The Manager on Duty is regularly required to stand 50% or more of their shift. Work is performed throughout all areas of the facility where there may be flashing lights and the noise levels vary from quiet to loud depending on the time of day, the specific location and the amount of business. The Manager on Duty must be able and willing to work evenings, weekends, and holidays and in a smoke-filled environment. The workplace is also under constant surveillance both inside and outside the facility.
The Manager on Duty may be exposed to the risks associated in attempting to resolve contentious issues with difficult guests and staff members.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ACKNOWLEDGMENTS:
I have read this position description and certify that I can perform the duties and responsibilities, with or without an accommodation, and understand and accept the physical and environmental demands.
Qualifications
SKILL REQUIREMENTS:
- Multi-task in a fast paced environment.
- Efficiently communicate in a professional manner.
- Ability to think critically.
EDUCATION AND/OR EXPERIENCE:
Two-year college degree in Business or related field from a technical/business school; or two to five years (2-5) related experience and/or training; or an equivalent combination of education and experience. Casino experience preferred.
Salary : $20 - $0
