What are the responsibilities and job description for the Residential Service Technician position at Comcast?
Looking for a great entry level job with huge career potential? The Residential Service Technician is a critical role for the Comcast team as you will be working directly with our customers as their Residential Service Technician.
If you have some customer service experience, that’s awesome – we will train you on the tech side. In fact, this is a great career opportunity with paid training and continued training leading to advancement and higher pay in the future.
The ideal candidate for this job is performs installations and changes of service for Comcast and must adhere to applicable codes, requirements, guidelines, company procedures, and safe work practices to provide an outstanding customer experience. Once the job is complete, you will update the customer account to ensure an accurate record of products and services is captured to ensure that customer has a positive experience throughout the ongoing customer relationship.
Exceptional customer service is a must and the ability to work with the Comcast customers in a professional and experienced manner. This person will use sound judgement and decision making, troubleshoot and problem solve customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience.
Residential Service Technician Perks and Benefits (starting on your first day):
Residential Service Technician Core Responsibilities:
Residential Service Technician Job Requirements:
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Comcast in an EOE/Veterans/Disabled/LGBT employer
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
#ComMickProNED
If you have some customer service experience, that’s awesome – we will train you on the tech side. In fact, this is a great career opportunity with paid training and continued training leading to advancement and higher pay in the future.
The ideal candidate for this job is performs installations and changes of service for Comcast and must adhere to applicable codes, requirements, guidelines, company procedures, and safe work practices to provide an outstanding customer experience. Once the job is complete, you will update the customer account to ensure an accurate record of products and services is captured to ensure that customer has a positive experience throughout the ongoing customer relationship.
Exceptional customer service is a must and the ability to work with the Comcast customers in a professional and experienced manner. This person will use sound judgement and decision making, troubleshoot and problem solve customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience.
Residential Service Technician Perks and Benefits (starting on your first day):
- Up to $18/hour Quarterly Bonuses Paid Training
- Use of company vehicle, equipment, and gas card
- Eligible to enroll in medical, dental, vision, and 401k benefits immediately on first day
- Paid training and ongoing training for career advancement and pay increase
- Complimentary Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
- Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
- Tuition Reimbursement (where applicable)
- Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
Residential Service Technician Core Responsibilities:
- Uses installation tools and hand tools and perform jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders, and bucket trucks (18to 26 feet).
- Manipulates connectors, fasteners, wire and uses hand tools.
- Lifts and carries loads of 70 lbs. or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity.
- Works within manufacturer’s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
- Through the use of Company vehicle maintains proper equipment in order to be prepared to perform required duties. Drives company vehicle in performance of duties in a safe and responsible manner with appropriate state licensing requirements while working and traveling in inclement weather.
- Vision ability: close vision, peripheral vision and ability to adjust focus and able to manipulate objects such as pens, keyboard and mouse.
- Normal work shift may include weekends; may include 10-hour days for 4 days a week and available to work overtime including weekends, evenings and holidays.
- Training will be provided in areas of safety, company specific training, installations, and other areas as necessary.
- Other duties and responsibilities as assigned.
Residential Service Technician Job Requirements:
- High school diploma or equivalent
- Customer service experience
- Technician experience preferred but not required (we will train you)
- Completes written and field assessments, meeting/exceeding employee standards and supervisor approval will be used to determine advancement to the next level
- Continued employment is contingent upon achieving required training, certifications, and safety requirements
GREAT PERKS AND BENEFITS:
- Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
- 401k available after 90 days
- Paid training
- Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
- Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
- Tuition Reimbursement (where applicable)
- Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Comcast in an EOE/Veterans/Disabled/LGBT employer
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
#ComMickProNED
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