SMB Account Manager

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services. Responsible for overall customer relationship management and customer satisfaction in addition to delivering annual customer revenue and retention objectives.

Job Description

Core Responsibilities

• Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.
• Initiate and deliver proposed solutions to meet the needs of the assigned customers as related to Sophisticated Voice, Metro Ethernet, or other Business Class products, as appropriate.
• Maintain customer satisfaction and serve as the primary partner concern point for any customer issues that arise.
• Own the cultivation, execution, and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment.
• Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
• Position and sell Comcast Business Class services across multiple interpersonal levels including but not limited to C-level and Executive level personnel.
• Management of existing revenue, sales opportunities, quota, funnel, and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as vital.
• Other duties and responsibilities as assigned.

Employees at all levels are encouraged to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be hardworking learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new insights.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers.
• Get results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors, and our communities.

Disclaimer:

• This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.