Sr. Engineer - Site Reliability Engineering

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Responsible for participating as an technical expert in project teams, troubleshooting operational issues, providing technical solutions to operational problems, contributing to new products implementation, implementing existing products and services and providing the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, Engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead. May lead teams or projects and shares expertise.

Job Description

The Engineer 4 Reliability Engineering will provide end-to-end production support for Enterprise Applications. This team is tasked with supporting OSS/BSS, Middleware, CARE Applications/Tools, Tech applications/Tools and Data Management Systems, including billing, provisioning, activation, authentication, transaction processing and location service applications.

The ideal candidate will be responsible for driving the development, deployment, and maintenance of our in house software solutions. You will work closely with cross-functional teams to streamline processes, enhance system performance, and ensure the seamless delivery of our products.
As a seasoned Engineer, you will be well-versed in modern development methodologies, cloud technologies, and automation tools. Your expertise will be crucial in bridging the gap between development and operations, enabling us to deliver reliable and efficient software solutions to pur internal groups.

Core Responsibilities

• Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides troubleshooting direction. Provides guidance and recommended solutions to complex technical issues.
• Design, develop, and maintain software applications, using technologies such as Angular, Java, Python, Scala, and Spark.
• Lead the development and implementation of robust, user-friendly Angular UI components and applications, ensuring a seamless and effective user experience.
• Utilize Apache Spark to process, analyze, and manage large datasets in real-time, optimizing performance and scalability for telecom-specific use cases.
• Collaborate with cross-functional teams to analyze requirements, build software architectures, and develop high-quality solutions.
• Implement and optimize technologies to improve application performance, scalability, and reliability.
• Provide technical guidance and mentorship to junior team members, fostering a culture of continuous learning and improvement.
• Adhere to software development best practices, industry standards, and company guidelines while ensuring code quality, maintainability, and extensibility.
• Understanding of machine learning algorithms, techniques, and tools, such as supervised and unsupervised learning, deep learning, natural language processing.
• Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering.
• Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight to management.
• Provides input to engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications.
• Reports performance related to operations and project status to management. Identifies and recommends areas requiring change or modification.
• Performs complex and routine maintenance tests for designated areas of engineering. Identifies and isolate issues. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero.
• Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization.
• Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures.
• Expert knowledge and application of project management skills, process design and redesign skills.
• Applies advanced engineering methodologies in one or more engineering areas.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Ability to work nights and weekends, variable schedule(s) and overtime as vital.
• Other duties and responsibilities as assigned.

Job Specification:

• Proficiency in Angular, Java, Python, Scala, and Spark.
• Hands-on experience with cloud technologies such as AWS, Azure, or Google Cloud Platform.
• Strong understanding of software development methodologies, such as Agile or Scrum.
• Excellent problem-solving skills and ability to work independently or as part of a team. Strong communication skills, both written and verbal.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Bachelor’s degree or equivalent.
• Familiarity with Site Reliability Engineering (SRE)
• Familiarity with ITIL and/or eTOM frameworks.

Nice to have:

• Experience with big data processing frameworks such as Hadoop, Apache Flink, or Apache Beam.
• Experience in develop, implement, and maintain machine learning and artificial intelligence models to solve complex business problems and optimize various processes.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new insights!
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Salary:

Pay Range: This job can be performed in Denver Campus, with a Pay Range of $101,699.24 USD - $152,548.86 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.