What are the responsibilities and job description for the Help Desk Rep position at Comcentric?
Help Desk Representative in Las Vegas, NV for a Vegas Hospital Facility.
UHS role number: 17531625
Shift:
Monday - Friday 7:30 am - 4pm
Contract: 3 months, with potential to convert to perm at the end of the 3 months
Pay: $17.81/hr W2
- Researches and resolves Customer Support Center Tickets under the guidance of senior team members.
- Gathers all necessary information via on-line request form, telephone calls, facsimile, e-mail or in person.
- Escalates and communicates the problem to the appropriate IT staff.
- Documents the impact of the problem. Assigns a priority level and resolution target time.
- Adheres to Service Level and Change Management Policies.
- Establishes and maintains regular communications with Acute Care, BH and Corporate users regarding the description and disposition of user requests for assistance, requiring normal business courtesy and decorum, telephone etiquette, and the ability to ascertain the exact nature of the problem.
- May contact Vendor personnel regarding system issues and escalating problems related to their applications.
- Working knowledge of report generator applications, Email, Windows Operating systems and Microsoft applications such as Word, Excel, etc.
Position Requirements:
- High School diploma or equivalent required
If you are interested and available, please forward your resume and 3-4 references (coworkers) to stephanie.narlesky@comcentric.com for immediate consideration
Stephanie Narlesky
Comcentric
stephanie.narlesky@comcentric.com
(303) 476-5925
Salary : $18 - $0
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