Treasury Management Customer Analyst
Job Posting for Treasury Management Customer Analyst at Comerica Bank
Treasury Management Customer Analyst I
The Treasury Management Customer Analyst I (TMCA) team will support a National portfolio of 13,000 Treasury Management customers that are either assigned to the Relationship Center or Relationship Specialist portfolios. Their primary responsibility is to respond to and resolve internal and external requests primarily received by email from customers across all markets encompassing all lines of business and specialty industries. These requests most often involve adding, changing, or deleting accounts or services for existing customers and complex multi-layer research requests. This role will service our customers located in the US, Mexico, Europe, SE Asia and across the globe. This role will handle a high volume of inbound requests in a fast-paced environment and will process requests within an established service level.
The Treasury Management Customer Analyst I (TMCA) team will support a National portfolio of 13,000 Treasury Management customers that are either assigned to the Relationship Center or Relationship Specialist portfolios. Their primary responsibility is to respond to and resolve internal and external requests primarily received by email from customers across all markets encompassing all lines of business and specialty industries. These requests most often involve adding, changing, or deleting accounts or services for existing customers and complex multi-layer research requests. This role will service our customers located in the US, Mexico, Europe, SE Asia and across the globe. This role will handle a high volume of inbound requests in a fast-paced environment and will process requests within an established service level.
Position Responsibilities:
- Implement and facilitate changes and additions to new and existing Treasury Management products by thorough analysis of documentation and coordination of error-free set ups with the operating areas.
- Support the Relationship Center call queues as needed and for contingency purposes.
- Utilize 30 internal Comerica applications/systems to obtain / research information such as: : Hogan, PEP , PEGA, TMCC, ARP, EDI, Account Analysis, ECIS.
- Provide support for 40 Treasury Management products.
- Participate in projects and task forces to manage customer conversions, develop procedures that facilitate regulatory requirements, operational changes, product introductions/enhancements, industry demands, etc.
- Provide basic customer product training and respond to "how to" questions to reinforce training for adds and/or changes to existing services; feature and functionality instruction for existing products/services and enhancements to existing products/services.
- Recognize and respond to 'red flags' that can be related to fraud or high-risk situations. As first responders, it is critical this position understands and responds based on the time critical and urgency around situations and escalates to management if necessary.
- Understand and meet personal KPM objectives, as well as contribute to the success of department KPM goals regarding case management and delivery channel metrics.
- Contribute to the revenue stream generated by cross selling/up selling opportunities; contribute to revenue retention of current customer service; Meet all referral and sales goals.
Position Qualifications:
- Bachelor's degree or 5 years of Banking and Financial experience, including:
- 3 years of customer service experience within the banking/financial services industry
- 2 years of experience working with Treasury products and services
- 2 years of experience creating and executing business correspondence to internal customers and external clients
- 1 year of experience applying analytical skills to solve customer problems including those involving web-based services
- 1 year of experience utilizing Microsoft Office Products including Word, Excel Power Point and Outlook, the internet, Hogan DDA and account analysis systems
8:00am - 5:00pm Monday - Friday
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Treasury Management Customer Analyst career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Treasury Management Customer Analyst.
Click the checkbox next to the jobs that you are interested in.
-
Cash and Receipts Management Skill
-
Income Estimation: $67,307 - $89,280
-
Income Estimation: $71,327 - $90,254
-
-
Cash Management Skill
-
Income Estimation: $59,569 - $98,464
-
Income Estimation: $66,363 - $118,724
-
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at Comerica Bank
Comerica Bank
Auburn, MI
Full Time
Comerica Bank
Auburn Hills, MI
Full Time
Comerica Bank
Dearborn, MI
Full Time
Comerica Bank
Clinton, MI
Full Time
Not the job you're looking for? Here are some other Treasury Management Customer Analyst jobs in the Farmington, MI area that may be a better fit.
We don't have any other Treasury Management Customer Analyst jobs in the Farmington, MI area right now.
Treasury Management Customer Analyst I
Comerica Bank, Livonia, MI
Financial Management Systems Analyst
U.S. Department of the Treasury, Farmington, MI