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Front Office Manager (FT)

Comfort Inn Lafayette I-65
Lafayette, IN Full Time
POSTED ON 4/16/2024
We are looking for a front desk manager to oversee the front desk operations of the Comfort Inn Lafayette, IN.  In this role, you will be required to greet and welcome guests; solve any guest challenges, manage guest reservations and team member requests, and ensure that the property is professionally maintained.  

To be a successful front desk manager, you should possess strong time management, communication and organizational skills. Our ideal candidate should possess exceptional customer service and strong leadership skills with a willingness to accept additional tasks as assigned and be open to a varying schedule.

Front Desk Manager Responsibilities:

  • Defining and implementing front desk objectives and procedures.
  • Training staff and managing the shift schedules.
  • Tending to guests' complaints and questions while always providing exceptional customer service.
  • Ensuring that the front desk and reception area is kept clean and organized.
  • Maintaining front desk office supplies and equipment.
  • Supervising team members and all front desk activities.
  • Generating reports and feedback for presentation to the general manager.
  • Performing administrative duties such as filing and updating records.
Front Desk Manager Requirements:

  • High school diploma or GED.
  • A minimum of 6 months of experience as a front office supervisor.
  • Good understanding of procedures and practices in the hospitality industry.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills.
  • The ability to provide exceptional customer service.
  • Good leadership and training abilities.

Salary.com Estimation for Front Office Manager (FT) in Lafayette, IN
$71,056 to $100,279
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