What are the responsibilities and job description for the Care Coordinator position at Comfort Keepers Home Care?
The Client Care Coordinator assists clients in determining the type of and duration of services needed to meet the clients’ needs, as well as conducts continuous reassessments of their plan of care. As a Client Care Coordinator, you are the first point of contact between clients and the company. You are responsible for developing solid relationships with clients, building trust, and maintaining relationships throughout the client’s tenure with Comfort Keepers. The CCC provides continuity of care for clients during and after referral, as well as, facilitates the provision of in-home care and support services to clients. They assist in the organization of family resources for the best-in-class care of the client. The CCC routinely interacts with other office staff members, as well as, clients, family members, community providers/referral sources, insurance companies, case managers, and other third-party payors. The CCC drives the business and grows revenue by engaging in community events and Client business promotion.
The Client Care Coordinator:
- In partnership with the Franchise Owner/General Manager, develops sales and marketing plans, and actively assists in driving revenue growth.
- Takes accurate referral/service request information by phone. Sells prospects on services and schedules care consultations based on the clients’ needs
- Contacts clients and caregivers for follow-up service delivery and determines satisfaction of services.
- Assesses and acts to resolve client concerns in a manner that embodies the company’s philosophy of “elevating the human spirit”
- Documents all required information for regulatory/compliance purposes in the appropriate information systems.
CONTEXT AND MAIN CHALLENGES
The most difficult challenges of the position include:
- Ensuring a platinum experience for every client despite the challenging nature of many situations
- Developing and Implementing strategies for continued/sustainable business growth
- Developing and Implementing strategies for regulatory compliance
MAIN ASSIGNMENTS
- Develops, implements, and evaluates programs and initiatives to meet sales, marketing, financial, quality, and service goals.
- Processes data necessary to establish initial client records, services, files, and initiate invoicing.
- Assists in determining type and duration of services necessary to meet client needs. Quotes bill rate based on services provided.
- Works with Homecare Services Coordinator to ensure shifts and hours are matched with caregiver qualifications, preferences, and availability to client needs.
- Visit current clients/client’s homes on a regular basis to ensure quality of care provided meets client’s needs.
- Participates in client conferences as needed with clinical team.
- Coordinates the Family Room / Family Connect and interacts with clients and approved contacts.
- Monitors Caregiver & Family messages for issues and client requests and communicates changes, client needs and\or service levels to
