Homecare Services Coordinator

Make more than a living!

Are you looking for a rewarding career that will allow you to make someone's day, every day? Do you love building and maintaining working relationships with others that improve their quality of life? If so, we've got the job for you!

Comfort Keepers, a Great Place to Work^® certified company, is seeking an experienced Homecare Services Coordinator for the Pleasant Hill office. At Comfort Keepers, we provide uplifting in-home care for seniors and older adults who require a helping hand, a supportive companion, and day-to-day assistance in their home. The HSC is responsible for providing engaged, extraordinary service to Seniors in Pleasant Hill and surrounding areas, while achieving consistent growth for your office. As a Homecare Services Coordinator, you will have the opportunity to support our caregivers in delivering one-on-one care that enhances quality of life of our clients and their families.   

Job Summary:

• The Homecare Services Coordinator is responsible for customer service and relationship management ensuring that clients receive the highest quality of care and are extremely satisfied.  Is responsible for orchestrating, monitoring, and supervising the care and communicating care coordination details to all team members, other providers, and family members.  Is also responsible for covering all requests for service and resolving scheduling crisis. Directly manages a team of caregivers and reports to the office General Manager.   
• Schedules shifts and hours 2 weeks or more in advance, by coordinating caregiver qualifications and availability to client's needs.
• Identifies and addresses scheduling issues (i.e. call offs, no shows, etc.) and uses independent judgment to evaluate alternative solutions and implement established policies for immediate resolution.
• Uses independent discretion to manage work/schedule priority based on client/business needs and engages the proper resources to develop an effective and efficient schedule. 
• Analyzes, evaluates, and forecasts current hours and staffing levels against established sales goals and makes recommendations to aid in maintaining proper staffing levels.  Creates schedules that maximize the client experience, meet caregiver needs, and control overall agency costs (e.g., overtime)
• The Homecare Services Coordinator, you will be responsible in part or in whole for the active recruitment, hiring, training and retention of the caregiving staff.
• Responsible for working with General Manager to ensure that all compliance requirements for the caregiver staff are met and maintained, including any state specific regulations that must be followed, as well as company implemented policies.
• Works highly collaboratively with the Client Care Coordinator, HR, and Sales teams to ensure the platinum experience for clients and highly motivated, engaged caregivers.
• May be required to work on-call as business needs require.

Qualifications:

• High School diploma and two years related experience and/or training; or equivalent combination of education and experience.  College degree in related field preferred.  Knowledge of office procedures and health care also preferred.
• Requires proficiency in word processing and computer skills (Office, Excel). Will need to master additional software including WellSky.
• Must possess above average human relations, customer service, problem-solving, and organizational skills. 
• Must be able to work under time pressures and manage multiple demands simultaneously.  Extreme attention to details is essential.  Excellent telephone and communication skills are necessary.  Must be a team player willing to share information and work cooperatively with other members of the management team and caregiving staff.

This job description is not intended to be all-inclusive.  The employee will be expected to perform other reasonable related duties as assigned.

Job Benefits:   

• Medical, Dental, Vision, Life, and Short/Long Term Disability benefits available the first of the month following 30 days from date of hire for full-time employees.   
• Paid Vacation and Sick Time accrue for full-time employees during the first full paycheck and may be used immediately after accrued.   
• 401(k) with Pre-Tax and Roth options and Employer Match begin the first of the month following 90 days from the date of hire. 

Travel:

• Own vehicle, auto insurance, registration, and valid Driver’s License

Working Environment: 

• Office environment. 

Position Physical Demands:   

Walking, sitting, and standing with lifting not expected to exceed 25 pounds in weight. Extended time at a computer work screen and on the telephone.  Office and field work both required. 

​​​

An Equal Opportunity and Affirmative Action employer, Comfort Keepers considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any legally protected status. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

CKAdmin