Night Auditor/Front Desk Agent

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality service and ensuring guest satisfaction. If you have a passion for the hospitality industry and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently, ensuring accurate information is obtained
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain the cleanliness and organization of the front desk area
- Collaborate with other hotel departments to ensure seamless guest experiences
- Perform night audit duties as needed

-help set out and maintain breakfast and some light cleaning at night and possibly some laundry folding towels as well if any need done.

Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using phone systems and demonstrating proper phone etiquette
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Attention to detail and accuracy in handling guest information
- Knowledge of hospitality management systems is a plus
- Fluency in multiple languages is an asset

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. Apply now to start your career in the hospitality industry!

Job Types: Full-time, Part-time

Pay: $14.00 - $18.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Free parking
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Overnight shift
• Overtime
• Rotating weekends

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Millersburg, OH 44654 (Required)

Ability to Relocate:

• Millersburg, OH 44654: Relocate before starting work (Required)

Work Location: In person