Branch Manager

About Working at Commerce Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions. No wonder we’ve been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest. About This Job The main purpose of this job is to manage a team of personal bankers and to proactively develop customer develop customer relationships by listening to and understanding the customer (both internal and external), anticipating, and providing solutions to customer needs Essential Functions Responsible for all retail banking day to day activities at designated location or locations Manage a team of personal bankers to effectively deliver the GUEST model when interacting with customers Proactively develop customer relationships by listening to and understanding the customer (both internal and external), anticipating and providing solutions to customer needs Use Commerce’s core values to guide daily work and effectively collaborates with others in the branch Adhere to established policy and procedure guidelines and ensures team adheres Remain current and ensure team remains current on product knowledge to assure that individual and branch sales goals are met Develop talent and retain team members through training, coaching and Align conversations Support and Promote team development via goal setting, communication, coaching, delegation, training etc. Utilize staff according to current staffing model Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required Communicate decisions, priorities and relevant information to team members effectively Support budget management, planning and expenditure Perform other duties as assigned Work Schedule: Monday - Friday 7:45 AM - 5:45 PM; Saturdays 8:45 AM - Noon Knowledge, Skills & Abilities Required Strong knowledge of the financial services field, including knowledge of best practices Ability to lead a group of bankers to achieve desired results, while delivering an excellent customer experience Ability to interact and engage customers at point of contact – follows current model of customer engagement Ability to effectively communicate retail strategy to direct reports and identify opportunities and implement improvements Ability to maintain a high level of confidentiality Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems Ability to drive results and balance management of organizational risk and meeting goals of the business Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook Education & Experience Associate’s degree or equivalent combination of education and experience required 2 years experience as a Banking Services Manager/Consultant, Financial Services Representative or similar position required 1 years leadership/supervisory experience required; assistant management experience preferred For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report Location: 18700 E. 39th St, Independence, Missouri 64057 Time Type: Full time Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team. Why Commerce? Inclusion and Diversity at Commerce How to Join Our Team Want to be notified of positions that fit your preferences? Follow these easy steps: Create a Candidate Account at the top of the page by selecting "Sign In" upper right corner Sign-up up for Job Alerts We’ll contact you about positions that match your skills and interests Equal Opportunity Employer Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.