Personal Banker

About Working at Commerce

Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we’ve been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest.

Compensation Range

Essential Functions

• Interact with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillment

• Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved.

• Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals

• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements

• Identify complex financial needs and refer customers to bank specialists when appropriate.

• Perform other duties as assigned

Monday - Friday 8:15 - 5PM; Saturdays 8:45 AM - 12:15 PM

Knowledge, Skills & Abilities Required

• Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.

• Ability to meet personal and branch sales and customer services expectations

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values

• Proficient with Microsoft Word, Excel and Outlook

Education & Experience

• High School diploma or equivalent combination of education and experience required

• 1 years sales or customer service experience required

• Experience working in an environment with individual and team sales goals preferred

Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education. As a Personal Banker II you will also be subject to National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008. Incumbents in this position will be required to register and ongoing employment is contingent upon meeting all requirements.

For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.

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For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is for the Personal Banker I or II job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base hourly range is $19.00 to $23.25. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

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