Middleton Branch Manager

Description

Summary of Duties

Provides effective management, of assigned branch office(s) to meet established performance objectives with regard to branch profitability and oversees all CSR related functions as well as CSR staff management. Implements policy, ensures proper security controls, assures conformance with compliance, and has total knowledge of products, services, policies, procedures and systems, practices excellent customer service skills and exercises managerial authority as a team leader. May have lending authority / goals. Calls on and corresponds with local businesses to generate loan and deposit business.

Essential Duties and Responsibilities

Included but are not limited to:

· Manages a team responsible for the daily deposit functions within the branch. 

· Maintains and ensures the optimal departmental workflow to achieve corporate and departmental goals. Prepares work schedules and assigns duties to personnel to ensure efficient operation of the branch.

· Conducts staff meetings of department personnel, or confers with subordinate personnel to discuss departmental problems, regulatory updates, or to explain procedural changes or practices.

· Develops CSR staff and ensures that the team’s service behaviors contribute to the bank’s overall success.

· Re-engineers CSR tasks to maximize efficiencies and manages workflow capacity for effective utilization of resources.

· Monitors areas of responsibility and implements effective goals and tools to measure success for driving the team effectively.

· Identifies and addresses systemic issues and takes the appropriate actions to remedy exceptions.

· Supports efforts to increase revenue, manages expenses and initiates cost reduction programs.

· Stays abreast of industry trends by attending seminars, training sessions and workshops as necessary to develop and ensure compliance with banking regulations, federal and state regulations, and standards for financial institutions.

· Ensures that the front line is functioning as efficiently as possible, and the operational procedures are streamlined and efficient.

· Communicates business and departmental objectives to the team ensuring they remain well informed of business activities and of their required contributions to goals.

· Establishes standards, applicable goals and maintains accountability.

· Develops an effective network of communication within the CSR team and with key working departments to ensure shared knowledge and understanding of business activities.

Managerial Responsibilities

Included but not limited to:

· Carries out management responsibilities in accordance with the organization’s policies and procedures.

· Appraises performance, rewards, and disciplines CSR staff, addresses and resolves complaints from customers.

· Conducts interviewing of job applicants, hiring and termination decisions and coordinates the training and development of the CSR staff.

· Manages employee time records and approval of paid time off.

· Provides direction for career development.

Other Functions 

1. Familiar with and abides by all bank regulations including but not limited to BSA and OFAC. 

2. Adhere and comply with all Bank Policies. 

3. Other duties as assigned. 

Requirements

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Certification/Licensing:

· High School Diploma/GED required.

· Advanced education in accounting, business administration or related field preferred.

Experience:

· Minimum requirement of 3 years banking or related experience required.

· At least 1 year of prior supervisory/management experience required.

Other Requirements:

· Good understanding of the Bankway system, Word, Excel, Outlook

· Good understanding of bank policies and procedures.

· Ability to identify priorities and meet deadlines.

· Ability to multitask.

· Requires team-building skills. 

· Excellent written, verbal, interpersonal, and problem-solving skills; ability to communicate effectively and project a professional image.

· This position may require Saturday hours.

Equipment Used

· PC, laser printer, calculator, copy machine, fax machine, DL scanner, check encoder, mobile devices such as iPad and iPhone or similar.

Software Used 

· Word, Excel, PowerPoint, Publisher, Adobe Reader, Bankway, Outlook, Horizon XE, FIS Image Centre, BAI Learning & Development and various other financial institution platform systems. 

Physical Demands

While performing the duties of this job, the employee is frequently required to work in front of a computer for extended periods of hours; use hands to finger, handle, or feel and talk or hear. Must be able to travel from location to location throughout the office and to other bank offices, clients, and outside meetings. The employee is occasionally required to reach with hands and arms; stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. In-person work is required however telework exceptions may be applicable. Regular and prompt attendance is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office setting with low to moderate noise level work environment; and, at times in various other environments of the clients they meet with.