Product Owner - eCommerce

Permanent Full time opportunity at the Product or Senior Product Owner Level You are a progressive people leader, helping to build customer focussed solutions We are a team of forward thinkers, defining the future of banking Together we can deliver meaningful change that builds a brighter future for all See yourself in our team:  Business Bank (BB) offers a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers. We also take care of our personal and institutional online trading customers. Everyday Business Banking (EBB) team supports the full spectrum of customers’ needs from start-up businesses to institutional customers, including product management, analytics and customer strategy. Merchant Solutions supports our clients to operate and grow their business, through the provision of innovative payment solutions that help them better engage with their customers and suppliers. We are accountable for the end-to-end business customer experience and the delivery of analytical capabilities to support our business customers. The eCommerce Crew within Merchant Solutions manage CommBank’s online payment acquiring portfolio, including well known products such as BPOINT, Powerboard and CommWeb. Do work that matters: Lead and define the product vision, goals and roadmap. Lead the end-to-end development of the product roadmap ensuring maximum output and quality from the squad. Apply domain expertise to support prioritisation and successful achievement of business and squad objectives. In this role you will lead a squad within the eCommerce crew and manage activities such as supplier ownership, product compliance and lead the end to end product ownership through delivery of the roadmap and the in life product lifecycle management. Key Responsibilities Manage the squad’s performance to defined objectives including OKR tracking, etc. Drive project exploration and inception to ensure alignment of product strategy. Act as the voice of the customer and business, translating this for the squad. Incorporate design thinking and analytics to inform product design. Formulate hypotheses to validate customer problems and define clear learning objectives that will inform product roadmap and prioritisation decisions. Maintain a healthy prioritised Backlog to deliver business and customer outcomes. Manage the merchant lifecycle, implementing improvements as required. Ensure developer documentation is up to date, meeting the needs of users. Ensure customers, developers and suppliers have the support they require and problems resolved. Accountable for addressing impediments, driving decisions and resolving escalations. Identify, articulate and manage risks and compliance across streams of work. Lead and develop the product roadmap, and engagement with senior stakeholders/ business units to manage the delivery of product roadmap. Lead the squad day-to-day to deliver change and lifecycle activities. Manage senior business and technical stakeholders to ensure that prioritisation is understood and agreed to. We’re interested in hearing from people who have Have proven Product Owner experience, ideally within Acquiring, Issuing, Payments or eCommerce segments An understanding of Visa / MasterCard / eftpos card schemes A passion for product ownership & solving customer problems Experience working with third party suppliers including management of the relationship Great team leader with experience leading client services or technical support teams Are strong communicators, both Verbal and Written A curiosity for all-things-digital, keeping tabs on the latest technology trends Developed Thought leadership, decision making and prioritisation skills Experience in liaising with a range of stakeholders from senior managers to technical developer teams Highly analytical skills with a strong commercial acumen If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 14/06/2024 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.