Relationship Sales Assistant - Third Party Banking (6-Month Secondment/Fixed Term Contract)

Who are we? As part of the broader Home Buying team, Third Party Banking is a dedicated sales and service support channel for the mortgage business placed with CommBank, via mortgage brokers. This team is a focused sales force with intensive calling programs, designed to ensure that CommBank product is front of mind when brokers are dealing with existing and prospective clients. Do work that matters Reporting directly to the State Manager, Third Party Banking, you’ll provide extended service to large volume brokers, assisting the relationship manager team to allow daily sales activity in the broker market. More specifically, you will: Maintain the relationship manager/broker database Support the Third Party Banking channel by providing hands on service to our brokers, customers, solicitors and management Liaise with sales relationship and mortgage services teams for the effective and timely resolution of loan applications and service issues Monitor service delivery by CommBank to the Third Party delivery channel and escalate issues on a timely basis Ensure customer retention risks are identified and proactively resolved Take ownership of customer needs and identify appropriate service and product solutions Provide a consistently positive service experience for all matters escalated via the Third Party Banking sales teams We’re interested in hearing from people who have: A passion for delivering fantastic customer service Sound knowledge of lending principles (products, policies and systems) Knowledge of CommBank’s loan processing (mortgage services) and credit business, including processes (desirable) Excellent interpersonal, verbal and written communication skills The ability to build and maintain effective working relationships within the business Strong computer skills – MS Office suite and CommBank systems and applications (CommSee knowledge desirable) A proven ability to meet business objectives and targets, with the capacity to work in a busy, commercial and competitive environment If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 26/03/2023 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.