Benefit Programs Supervisor (King and Queen)

Hiring Range: $39,948 to Commensurate with experience

Full Time or Part Time: Full Time

Additional Detail

King and Queen County Department of Social Services is seeking a compassionate and dynamic Supervisor to lead a team of Benefit Programs Specialists in providing benefits to the citizens of our County.  This position offers telework options for the Supervisor and the Team members. 

Benefit Programs Supervisor leads a team of Specialists who determine eligibility for government assistance programs. The Supervisor trains, leads, and develops employees. The following are illustrative of the daily tasks of the position: 

General Work Tasks (Illustrative Only) –   

• Provides administrative and programmatic supervision to staff;  
• Reviews case management plans to include quality assurance of case management services;  
• Develops written guidelines for delivery of case management services; assigns caseloads to staff;   
• Coordinates and monitors activities of staff;  
• Holds individual and group conferences to review cases and problems;  
• Reviews case records and evaluates performance of staff members and recommends indicated action;  
• Recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective action plans;  
• Represents staff needs to senior management team;  
• Prepares and implements internal operating policies and procedures; 
• Interprets regulation, policy and other program information changes to staff; trains new employees in areas such as agency policy, department procedures and agency or government regulations;  
• Determines staffing needs and makes recommendations to management;  
• Maintains records and prepares regular and special reports; 
• Participates in developing and implementing agency administrative policy; 
• Makes decisions on controversial cases or presents them for higher level action;  
• Authorizes emergency assistance for applicants/recipients;  
• Serves in a liaison capacity to other agencies and groups; 
• Monitors program expenditures; 
• Meets with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities;  
• Assigns caseloads to staff; 
• May act for the Director of Social Services as designated. 

Minimum Qualifications:

Considerable knowledge of current social, economic and health issues and trends; principles and practices of effective supervision; public assistance programs, policies and regulations; the literature in the field of eligibility determination; casework supervision principles and practices; and effective interviewing techniques. Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems. 

Skill in operating a personal computer and the associated office and agency software. 

Demonstrated ability to work effectively with others; work independently supervising and training others to deal effectively with the public; plan and manage work effectively; communicate effectively both orally and in writing; interpret laws, policies, and regulations and to make decisions based thereon; plan and supervise work activities, including service delivery, training, recordkeeping duties and organizational operations; develop and maintain good working relations with internal and external customers; and evaluate financial assistance programs. 

Bachelor’s degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.    

Special Requirements: 

All applicants are subject to a DMV driving record check, pre-employment drug screen, and CPS and criminal history search. The investigation may include: fingerprint checks(State Police, FBI); local agency checks; employment verification; verification of education(relevant to employment); credit checks; and other checks requested by the hiring authority. Employee must be willing to work in community emergency response capacity in the event of a natural disaster or emergency. 

Special Instructions to Applicants:

Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and resumes will not be accepted. The website will provide a confirmation of the receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information within the application and/or resume. Please refer to your account for the status of your application and this position. This position is open until filled but applications received before March 17, 2024 will be given priority.